Brekeke Partners with Commubo to Ease Call Operations

Softfront Japan’s AI voice bot ‘commubo’ is teaming up with Brekeke Japan’s ‘Brekeke Contact Center Suite’ in a first-of-its-kind collaboration. The partnership connects commubo directly with Brekeke’s PBX extensions, while also linking it to CRM systems for real-time data display.

Here’s why it matters. Until now, most voice bots handed off calls to human operators through external lines, which meant extra transfer costs and missing caller data. This new setup changes that. By plugging the voice bot straight into the internal PBX, call forwarding costs are cut down, caller numbers are automatically captured, and the whole process becomes smoother and cheaper for contact centers.

When a call gets transferred, the full conversation between the customer and commubo instantly shows up on the CRM screen. The chat history is visible to the operators, making them to comprehend the situation and switch without any time loss. The customers do not have to give information again and the duration of calls is reduced, which is an overall satisfaction improvement.

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Brekeke Contact Center Suite users can integrate with commubo right away, no extra license needed. The collaboration came together after Brekeke users requested a voice bot integration. Since Softfront has been an official distributor of Brekeke products since 2023, its technical understanding made the partnership quick to implement, marking Brekeke’s first ever voice bot collaboration.

A live demo of this integration will be showcased at the Japan Brekeke booth (4E-16) during the Call Center/CRM Demo & Conference 2025 in Tokyo this November. Built on Softfront’s deep experience in IP telephony, system integration, and automation, the move sets the stage for broader adoption of commubo’s CTI/CRM integrated solutions across Japan’s enterprise landscape.