Sony Network Launches Shpica, an AI Knowledge Platform

Sony Network Communications Inc. has developed “Shpica,” an AI knowledge platform that uses AI to organically connect knowledge and human resources scattered throughout an organization and promote collaboration beyond organizational boundaries. Applications are being accepted starting today, with the platform becoming available on October 1st.

This service is a human-centered knowledge management system that links and accumulates knowledge within an organization with “who the knowledge is relevant to,” and enables the optimal information and in-house experts to be instantly found simply by asking questions to the AI.It can be introduced on a department-by-department basis and can be expanded in stages as the organization grows.

It can be used for a variety of use cases related to the utilization of intellectual assets, regardless of industry, such as sharing employee experience and know-how, building skill maps, and establishing internal help desks, and it delivers knowledge within the organization in an optimal form to those who need it, regardless of department, region, or generation.

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In recent years, with the decline in the working population and the rise in the rate of mid-career hiring, utilizing the organization’s intellectual assets, such as the knowledge, know-how, and personal connections possessed by employees, and maintaining human networks have become important management issues.However, in many workplaces, issues such as “when faced with business issues, the organization’s knowledge cannot be utilized or it is difficult to find someone to consult” and “know-how has been lost from the organization due to the retirement of veteran employees” are seen.

Despite the large amount of information stored on various tools, it is difficult to find the insights and people to consult with that are truly needed from the vast amount of information that is updated daily. As a result, valuable knowledge and experience within organizations are not fully utilized, leading to inefficiencies such as duplicated efforts to address similar issues and repeating past mistakes.

To solve these issues, we have developed a new knowledge platform based on the concept of collaboration between people and AI, in which AI connects knowledge and people within an organization and delivers information and in-house experts that are appropriate for each employee.

“Shpica” aims to maximize intellectual assets by connecting people within an organization, and people with knowledge, and sharing it throughout the organization, thereby elevating the capabilities of each employee to the competitive edge of the entire organization. We will continue to expand the functionality of our service and support maximizing organizational creativity and productivity.

SOURCE: PRTimes