Business Tech

Canon ITS deploys PagerDuty to improve incident response

Canon IT Solutions Inc. (Canon ITS) announced on the 26th that it will begin offering PagerDuty Inc.'s incident management service as the latest addition to its security operations services for its IT infrastructure service, SOLTAGE . Pricing is subject to individual quotes. PagerDuty is a solution that ensures accurate notification of the appropriate personnel when a system anomaly occurs, accelerating incident response. It centrally manages the entire process, from understanding the situation at the time of an incident to team collaboration and resolution, reducing the time spent searching for the right person to respond and redundantly checking the situation, and supporting rapid recovery. Specifically, the service automatically assigns and manages personnel to respond to system anomalies based on work shifts and expertise. By establishing a system where the right person…