日本語 
Hitachi Solutions East Japan, Ltd. has begun offering the DX Compass service, which utilizes process analysis tools (hereinafter referred to as process mining tools) provided by Heartcore Co., Ltd. to help customers identify and resolve challenges in their business operations.
In recent years, companies have faced two serious challenges: the retirement of experienced personnel due to an aging workforce and a shortage of talent. This has led to a concentration of work on capable employees, causing burnout, and inadequate training for new employees, resulting in a risk of declining work quality. Furthermore, even when attempting to implement business reforms through DX, companies often lack the know-how to proceed, fail to gain the understanding of employees on the ground, and introduce misguided measures that worsen the work environment. This leads to operational rigidity and deterioration, and a decline in business agility—the ability of an organization to adapt to environmental changes.
Therefore, it is crucial that everyone shares a common understanding of the overall business operations and the challenges involved. Building sophisticated business processes that do not rely on experts and allow for objective performance evaluation is an urgent necessity.
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To address these challenges, Hitachi Solutions East Japan has launched a business analysis service that analyzes customer operations from a process-based perspective, quantitatively visualizes issues, proposes solutions from policy planning to implementation, and supports decision-making by key management and planning departments. The overall service is outlined below.
SOURCE: PRTimes
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