Celonis Inc., a global leader in process mining and process intelligence, has partnered with System Support Co., Ltd. to launch “System Support Analysis Cockpit in ITSM CCPM”- Japan’s first jump-start app for ServiceNow’s IT Service Management (ITSM) sector- on the Celonis Marketplace, the company’s official app store.
The Celonis Marketplace serves as a centralized platform offering high-quality, ready-to-use process intelligence apps and solutions. Designed to uncover operational opportunities, accelerate cash flow, and support digital transformation, it hosts the industry’s largest library of assets including apps, connectors, action flows, and more- developed by both Celonis and its ecosystem partners.
Partner-developed apps boost the Celonis Process Intelligence Platform. They help companies quickly see value and improve business processes in various sectors. Celonis highlights that partner-led innovation uses the specific knowledge of collaborators. This approach boosts technology adoption and creates real business results.
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Maximizing the benefits of process mining requires not only robust data analysis but also a deep understanding of business context. Celonis partners, with their domain expertise, are uniquely positioned to offer apps that generate actionable insights and drive real business improvements.
The newly launched “System Support Analysis Cockpit in ITSM CCPM” is purpose-built for efficient analysis of order management and inquiry management within ServiceNow’s ITSM framework. It reflects STS’s deep know-how as a long-standing Celonis partner.
Users can easily connect Celonis to ServiceNow using the built-in ServiceNow connector and download the app directly from the Marketplace. After installation, the app gives you all you need for basic analysis. It includes a complete overview, detailed dashboards for individuals, and a process explorer. This lets you track workflows and how often tasks happen. Users can start visualizing and analyzing their ITSM processes in just one week. This saves a lot of time, effort, and money since there’s no need to build dashboards from scratch.
