Assist Co Launches ITSM Service for End-to-End Support

Assist Co., Ltd. announced the launch of its “ITSM Adoption Support Service,” which aims to resolve issues often encountered after ITSM (IT Service Management) implementation, such as slow adoption and stagnation in utilization.

The “ITSM Adoption Support Service” supports tool deployment, adoption, expansion of usage, and improvement to resolve issues faced after the implementation of ITSM tools. For companies adopting Assist’s ITSM tool, “OpenText Core Service Management (formerly known as SMAX),” Assist engineers, who are responsible for supporting the implementation and are familiar with the company’s business requirements and system configuration, will provide continuous support for one year, even during the operational phase. Specifically, before the service begins, Assist will develop a support plan (continuous improvement follow-up plan) based on the client’s business cycle. By clarifying the timing and specific support content in advance, the service will support planned operational improvements.

In addition to general inquiries about operation and configuration, the service will also respond to inquiries about the client’s system configuration and customization details. Furthermore, even after the service period ends, Assist will provide support through on-site and online meetings and study sessions to enable company personnel to continue to work on improvements independently and independently. Specifically, the service will identify issues and priority themes, provide advice and suggestions for improvements regarding business design and implementation, assess utilization levels and provide continuous operational improvement proposals through regular issue management, and promote adoption through training in real-world environments. Assist will also hold in-house study sessions on ITIL and ITSM. Prices start from 1.5 million yen per year.

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Assist also offers a “Service Desk Improvement Workshop,” a practical workshop-style support program designed to help companies review their ITSM practices. This workshop helps companies return to the upstream stage and articulate future visions by identifying current business issues and success factors, and considers necessary measures and systemization requirements. Assist claims that this approach minimizes the gap between before and after tool implementation.

SOURCE: Yahoo