Brand Cloud Inc. will begin offering the beta version (trial version) of “Knowledge Links AI,” a new AI solution that utilizes the large amount of knowledge and data accumulated within the company, from May 16, 2025.
This service is based on Search Augmentation Generation (RAG) technology, and provides powerful support for improving business efficiency and the accuracy of decision-making through advanced search functions and natural language generation using AI agents.
Approach to Corporate Issues and the Effectiveness of Knowledge Links AI
Many companies have issues with the information accumulated within their company being scattered across departments, and they are facing problems with responding to inquiries and speeding up decision-making. Knowledge Links AI provides effective solutions to the following issues:
Work is too personal and there is a lack of sharing of know-how
Issues: Relying on specific staff members means operations are delayed in their absence, and there is a difference in the quality of service between experienced and new staff.
Solution: Knowledge Links AI automatically integrates and searches data across the entire company, ensuring that anyone can provide uniform information.
Also Read: AI Inside Inc’s DX Suite adds AI agent for Data automation
Communication loss and unclear location of information
Issue: Information sharing between departments is fragmented, resulting in scattered information and duplicate responses.
Solution: A centrally managed information infrastructure allows necessary data to be extracted quickly, improving collaboration efficiency and reducing unnecessary work.
Inefficient response to large numbers of inquiries and information gathering
Issue: Due to a lack of manuals and FAQs, responding to inquiries and gathering information takes a lot of time and effort.
Solution: Automated response functions and efficient information extraction enable fast and accurate responses, significantly reducing the workload.
Dissatisfaction with the existing system
Challenge: Existing tools such as RPA and chatbots are complicated to operate and tend to be highly personal.
Solution: With a simple and intuitive interface and highly accurate search and auto-generation functions, it resolves the issues of conventional systems and helps improve overall productivity.
Regarding other issues, Knowledge Links AI will actively incorporate feedback from users and continuously update its functions. We will continue to pursue customizability that can flexibly respond to the diverse needs of companies and the enhancement of the entire service.
SOURCE: PRTimes
