Tag: CX

Bellsystem24 and Thinker Launch AI to Predict Call Needs

The Generative AI Co-Creation Lab., an initiative of BELLSYSTEM24, Inc., has begun offering "Hitotonari AI", a service that…

HEAVEN Japan and Feedforce Group Forms Partnership

HEAVEN Japan Co., Ltd. has partnered with Feedforce Group Inc. to begin providing new support for improving customer…

DocuSign Japan Launches its IAM for CX for Local Market

DocuSign Japan K.K. has launched "DocuSign IAM for CX" in Japan. They are a leader in Intelligent Agreement…

Kindrill Unveils AI-Powered based Automatic FAQ System

Kindrill Japan Co., Ltd. has developed an automatic FAQ generation system that utilizes generative AI and has begun…

Gainsight Acquires Skilljar to Accelerate Customer Mastery

Gainsight, the leading Customer Success Platform, announced the acquisition of Skilljar, a leading external training LMS (Learning Management…

Ozvision and Perplexity Form Strategic Partnership

Ozvision Co., Ltd., which operates businesses mainly including the points site "Hapitas" with over 5.5 million users and…

Anymind Group’s Conversational commerce platform “AnyChat” launches AI customer service agents

AnyMind Group Inc. has begun offering AI customer service agents for its conversational commerce platform "AnyChat". This enables…

Qualtrics Unveils “Experience Agent”- An AI-Powered Solution to Strengthen Human Connections

Qualtrics held its annual event, "Qualtrics X4 2025: The Experience Management Summit," from March 18 to 20 in…

Biglobe introduces voice analysis service for call centers using Google Cloud’s AI generation

BIGLOBE announced that it has introduced a voice analysis service for call centers that uses Google Cloud's AI…

OPT officially launches “DIGGIN’ CX” to support CX development aimed at maximizing customer LTV

OPT, Inc., which leads its clients' business growth through LTVM and has its purpose of "bringing about industrial…

Human-like AI chatbot “VOC.AI | AI Agent” releases new function “Multi-Agent” to perform complex tasks

VOC AI Inc. has released a new feature , "Multi-Agent," for its customer support AI chatbot, "VOC.AI |…

Digital Human has jointly developed the digital human “Nagisa” with KDDI Corporation

Digital Human Inc. is pleased to announce that it has jointly developed the digital human "Nagisa" with KDDI…

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