Tag: CX
Gainsight Acquires Skilljar to Accelerate Customer Mastery
Gainsight, the leading Customer Success Platform, announced the acquisition of Skilljar, a leading external training LMS (Learning Management…
Ozvision and Perplexity Form Strategic Partnership
Ozvision Co., Ltd., which operates businesses mainly including the points site "Hapitas" with over 5.5 million users and…
Anymind Group’s Conversational commerce platform “AnyChat” launches AI customer service agents
AnyMind Group Inc. has begun offering AI customer service agents for its conversational commerce platform "AnyChat". This enables…
Qualtrics Unveils “Experience Agent”- An AI-Powered Solution to Strengthen Human Connections
Qualtrics held its annual event, "Qualtrics X4 2025: The Experience Management Summit," from March 18 to 20 in…
Biglobe introduces voice analysis service for call centers using Google Cloud’s AI generation
BIGLOBE announced that it has introduced a voice analysis service for call centers that uses Google Cloud's AI…
OPT officially launches “DIGGIN’ CX” to support CX development aimed at maximizing customer LTV
OPT, Inc., which leads its clients' business growth through LTVM and has its purpose of "bringing about industrial…
Human-like AI chatbot “VOC.AI | AI Agent” releases new function “Multi-Agent” to perform complex tasks
VOC AI Inc. has released a new feature , "Multi-Agent," for its customer support AI chatbot, "VOC.AI |…
Digital Human has jointly developed the digital human “Nagisa” with KDDI Corporation
Digital Human Inc. is pleased to announce that it has jointly developed the digital human "Nagisa" with KDDI…
Technochain launches “RAG&” an internal knowledge utilization solution using generative AI technology
Technochain Inc., which supports small and medium-sized enterprises in improving their productivity and competitiveness through AI solutions, has…
Macnica and Flect Partner to Streamline Customer Data Integration for Enhanced CX
Macnica and Flect have teamed up to launch a "Customer Data Utilization Solution." This solution improves customer experience…
Trusthub Enhances Customer Engagement with Braze to Drive Business Growth
Braze Inc. is a top customer engagement platform based in Minato-ku, Tokyo. CEO Atsuhisa Mizutani leads the company.…
Hakuhodo Unveils “Virtual Salesperson” Service Prototype Using Generative AI for Enhanced Customer Engagement
Hakuhodo Inc. has announced the development of a new service prototype called "Virtual Salesperson," leveraging generative AI to…