Tag: contact center
Collabos Inc. Enhances AI Marketing System ‘UZ’ with Automatic Content Generation Using VOC Data
Collabos Inc., which provides call center systems and marketing systems on a monthly cloud-based basis, has updated its…
Pasona and Circle Race help companies improve productivity by using AI agents AI agent BPO service “AIO”
Pasona Inc. and Circlece Inc., which supports corporate growth through digital solutions, will begin offering a new service…
AWS Amazon Connect Collaborates with AI Service QuickSummary 2.0
AI Square Inc. is pleased to announce that it has begun offering a link between its generated summary…
HCL Tech and Microsoft Expand Partnership to Drive AI-Powered Contact Center Transformation
HCL Tech is growing its partnership with Microsoft. This will help improve AI-driven contact center transformation. HCL Tech…
TechMatrix launches new versions of its contact center CRM systems “FastHelp” and “FastAnswer” with added AI generation features
TechMatrix Corporation announced that it will begin selling new versions of its contact center CRM system "FastHelp" and…
Qualica has introduced the automatic voice summarization feature of MooA CommNavi
Mobilus Inc., which develops and provides CX solutions for contact centers, is pleased to announce that Qualica Inc.,…
Gen-AX Launches “X-Boost” AI for Contact Center Support
Gen-AX Co., Ltd., which supports business reform with generative AI (artificial intelligence), will begin offering "X-Boost (Cross Boost),"…