Hitachi Solutions East Japan, Ltd. has begun offering “AI Knowledge Solutions” that utilize AI technology provided by IBM Japan, Ltd. to help corporate departments respond to inquiries.
In recent years, companies have been facing serious issues of labor shortages due to the decline in the working population. In this situation, improving business efficiency and expanding the amount of work that can be handled are essential to maintaining and strengthening a company’s competitiveness. There is an urgent need to effectively utilize AI with limited resources to automate and streamline business operations.
Additionally, corporate departments face issues such as “the more employees there are, the more questions there are, and the longer it takes to respond,” and “we get so many inquiries at the end of the fiscal year and during busy periods that we can’t get to work on our actual work.” For this reason, many companies have created FAQs and inquiry systems, but the reality is that these issues have not been resolved.
Against this backdrop, Hitachi Solutions East Japan has begun offering “AI Knowledge Solution,” an AI chatbot platform, as a general consultation desk that handles inquiries across the entire company in order to solve these issues.
“AI Knowledge Solution” has the following features that set it apart from general AI chatbots.
- It can be used for a trial period of as little as one month, enabling early automation of business processes.
- When combined with the “conversational AI chatbot,” users can choose from “FAQ” and “document search” to suit the target business.
- You can easily create a conversational chatbot by simply entering FAQ data into Excel, so no advanced specialized knowledge is required.
- Understands the structure of internal documents and automatically reads them in. No import or configuration work is required.
- An API for issuing instructions to the AI from outside is provided as standard, making it easy to embed into intranets and web systems.
- Even after implementation, the accuracy of responses can be improved, and GUI-based customization is possible to match changes in business operations.
- Training data for AI can be added at any time. Applications can be expanded simply by increasing the training data.
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