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Zendesk, Inc., a leading AI-based support platform company, announced that it has completed the acquisition of HyperArc, a US-based AI-native analytics platform company. HyperArc is known for its advanced insight capabilities using its proprietary engine and real-time generative AI. With this acquisition, Zendesk will further sharpen its AI-based customer intelligence.
This announcement once again underscores Zendesk’s commitment to providing world-class analytics capabilities to its customers. With this HyperArc integration, Zendesk is building on the foundation of intuitive, easy-to-use analytics to create a unified analytics platform with next-generation insights powered by generative AI. The first wave of enhanced reporting capabilities will be rolled out in the coming months, with more advanced analytics capabilities to follow.
Going forward, Zendesk will leverage HyperArc’s advanced AI-native technology and cutting-edge talent to build next-generation analytics capabilities.
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Zendesk aims to create a world where everyone can enjoy exceptional service. As a leading AI-powered support platform company, we present the “Zendesk Resolution Platform” and aim to redefine customer experience with advanced tools that integrate AI agents, knowledge graphs, actions and integrations, governance and control, measurement and insights, and human expertise. Our platform combines automation and human insights to enable seamless communication and enhance service. ゼンデスク supports companies in strengthening relationships, improving efficiency, and further business growth with highly scalable and easy-to-see services.
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