English 
Zendesk, Inc., a leading AI-powered support platform, has added new features to its AI service platform , the Zendesk Resolution Platform, to deliver seamless experiences that directly impact service outcomes. This platform is an “AI-first” comprehensive solution that integrates automation, intelligence, and human contextual understanding to accelerate problem resolution. By incorporating generative AI and advanced analytics, Zendesk is shaping the future of customer and employee experiences.
について ゼンデスク プラットフォームがユニークなのは、単にインタラクションの数ではなく、解決策を成功の指標として優先している点です。このアプローチは、従来のサービスに見られるボリュームベースのアプローチから脱却し、ユーザーの摩擦を減らしながら、望ましい結果をもたらします。
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The new features added this time provide a consistent AI experience across all channels, making it easy for anyone to use AI. At the heart of this is the ” Email Response AI Agent” (English video), which automates key customer channels even for complex product support, achieving significant efficiency. Combined with features such as generative AI search (English video), this will increase the speed of resolution, balance operational scalability with high-quality experiences, and fundamentally change how companies handle customer support.
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