English 
NEWT Chat, an AI agent chat service specialized for the travel and service industry, provided by the smart, economical travel app NEWT, operated by Reiwa Travel Co., Ltd. , has begun offering a new function to link with official LINE accounts.
With this feature, NEWT’s AI agent will be able to automatically respond to messages sent by guests via LINE 24 hours a day, 365 days a year. Facilities can automate inquiry responses and improve work efficiency while utilizing their existing official LINE accounts.
Background to adding the LINE integration feature
Official LINE accounts are widely used by accommodation facilities and tourism businesses as a primary communication channel with guests, including for pre-reservation consultations, inquiries during their stay, and follow-up after check-out.
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On the other hand, there were many issues with LINE support, such as the tendency for it to be personalized, limited response time, difficulty in keeping up with replies during busy periods, and difficulty in supporting multiple languages.
NEWT Chat aims to address these on-site issues of LINE operations by incorporating AI as “another staff member,” thereby reducing the workload while maintaining the quality of customer service.
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