English 
Novo Automation LLC has officially launched enterprise digital transformation support services covering ServiceNow and Salesforce, expanding its consulting presence in Japan. We intend to assist companies in deploying and enhancing such platforms, via independent consulting and full project support.
The move comes amid growing adoption of Service Now by Japanese companies for IT service management (ITSM), business process automation and generative AI use cases. Still, companies face a lack of expertise and higher costs for implementation. Projects led by large consultancies and system integrators can cost between ¥30 million and more than ¥100 million upfront.
Novo Automation shall offer Service Now as part of its support on the ITSM implementation, Strategic Portfolio Management (SPM), Now Assist generative AI implementation, PMO management and automation interfaces to connect core systems. Novo Automation’s Salesforce services include Sales Cloud & Service Cloud implementations, Flow orchestration, Mule Soft integration, dashboards, and development quality control.
こちらもお読みください： Smartsheet、AIエージェント、連携機能、およびセキュリティ更新を発表
It will further assist with requirements definition, proof-of-concept execution, vendor assessment and selection, user acceptance testing, as well as operational planning.
Novo Automation highlights three capabilities behind its offering. These include direct involvement from planning through execution, technical expertise across ITSM, SPM and generative AI, and implementation support at lower costs than major consulting firms. Its independent consulting model also allows vendor and technology recommendations without capital ties to specific system integrators or agencies.
The company aims to address Japan’s enterprise technology talent gap while giving businesses a more flexible and cost-conscious approach to digital transformation.
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