Microsoft 365 apps have been at the heart of many businesspeople’s daily work for years. So when the company developed its AI assistant, Copilot, it was natural to integrate it across Microsoft 365, and it’s now even more useful.
On January 15, Microsoft announced Microsoft 365 Copilot Chat, which builds on the free chat feature of Microsoft 365 Copilot and adds a pay-per-use agent feature that can automate repetitive tasks. With Copilot Chat, commercial customers can continue to chat with Copilot about content across Microsoft 365 apps. For example, you can use GPT-4o to get a quick summary of an email thread or ask for help preparing a meeting in your Outlook calendar. But with this new addition, you can now create, search, and pin agents. Agents are AI assistants that perform repetitive tasks for you with little to no guidance. Copilot’s agent feature can handle both business data and the web, and can be programmed using natural language in Copilot Agent Builder and Copilot Studio. These tools are accessible directly from Copilot Chat.
“Agents are often thought of as mysterious, but I think of them like creating an Excel spreadsheet,” said Satya Nadella, CEO of Microsoft. “Building an agent should be that easy.”
Examples of uses for agents include customer service representatives using a customer relationship management (CRM) agent to get details about a customer account before a meeting, or field service personnel accessing instructions stored in SharePoint. Additional charges for using agents are pay-per-use.
The total amount of messages used by an organization is determined by the amount of messages used, and message usage varies depending on the complexity of the agent and the use of certain features. IT administrators can manage the creation and deployment of agents across their organizations.
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