IVRy and Dentsu Digital Launch Voice AI Sales Solution

IVRy announced a partnership with Dentsu Digital. They will launch the AI-DX Solution. This service aims to boost productivity and improve results in non-face-to-face sales. The initiative uses advanced voice data analysis and a digital transformation (DX) platform. This helps embed sales skills and boost sales capabilities in the organization.

After the COVID-19 pandemic, hybrid sales models that mix face-to-face and remote interactions are now the norm. This shift has created an urgent need to elevate sales capabilities across both channels. Collecting and using customer interaction data can be tough. It often requires manual work, like entering daily reports. This makes it hard for sales teams and limits how well they use the data. Top sales reps often keep their skills personal. This limits skill development across the organisation.

The new service tackles these challenges. It uses IVRy to automatically capture and show data from phone sales. Dentsu Digital will analyze the data deeply. They will offer consulting to improve results, simplify sales skills, and speed up the PDCA (Plan-Do-Check-Action) cycle for remote sales.

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Key features are real-time recording and summarizing of phone calls. It also works with sales force automation (SFA) and customer relationship management (CRM) systems. Negotiation records are created automatically. This cuts down on manual input, boosts accuracy, and stops data from being left out. 電通デジタル will use AI to analyze call records. This will help identify what makes top performers successful. They will then create training manuals and develop AI-driven tools. These tools will improve sales conversations throughout the organization.