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SoftBank and Mizuho Financial Group (Mizuho FG) announced that they had signed a strategic comprehensive alliance agreement on July 16 with a view to general-purpose AI (AGI). The AI platform “Cristal Intelligence,” jointly developed by SoftBank Group and OpenAI of the U.S., will be introduced for the first time in the financial industry.
Mizuho FG aims to realize approximately 300 billion yen in benefits by fiscal 2030 compared to fiscal 2024 by utilizing cutting-edge AI and other technologies, and will work on (1) realizing an experience where customers can use optimal services 24 hours a day, (2) an experience where corporate customers can instantly use optimal loans and management advice by using AI to analyze huge amounts of transaction data and market trends, (3) more than doubling the productivity of sales activities, (4) reducing low-value-added tasks by up to 50%, and (6) improving contact center-related productivity by up to 50%. In these efforts, the two companies will utilize Mizuho’s proprietary data and knowledge and SoftBank’s know-how in AI, digital technology, and business process reform to promote problem solving by accelerating the standardization, sophistication, and automation of operations.
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Mizuho will utilize AI in the recruitment, training, evaluation, and transfer processes of personnel who support the realization of the best customer experience and operational excellence by optimally utilizing cutting-edge AI technology, and aim to enhance the ability to provide added value unique to humans, such as the ability to master AI, creativity, and empathy. In addition, the two companies will begin research and development of a finance-specialized large-scale language model (LLM) based on Sarashina, a Japanese-specific large-scale LLM developed by ソフトバンク subsidiary SB Intuitions, and will accelerate the use of Cristal intelligence and other technologies in the finance industry in preparation for the AGI era.
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