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SoftBank and Mizuho Financial Group (Mizuho FG) announced that they had signed a strategic comprehensive alliance agreement on July 16 with a view to general-purpose AI (AGI). The AI platform “Cristal Intelligence,” jointly developed by SoftBank Group and OpenAI of the U.S., will be introduced for the first time in the financial industry.
Mizuho FG aims to realize approximately 300 billion yen in benefits by fiscal 2030 compared to fiscal 2024 by utilizing cutting-edge AI and other technologies, and will work on (1) realizing an experience where customers can use optimal services 24 hours a day, (2) an experience where corporate customers can instantly use optimal loans and management advice by using AI to analyze huge amounts of transaction data and market trends, (3) more than doubling the productivity of sales activities, (4) reducing low-value-added tasks by up to 50%, and (6) improving contact center-related productivity by up to 50%. In these efforts, the two companies will utilize Mizuho’s proprietary data and knowledge and SoftBank’s know-how in AI, digital technology, and business process reform to promote problem solving by accelerating the standardization, sophistication, and automation of operations.
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みずほ は、最先端のAI技術を最適に活用することで、最高のカスタマーエクスペリエンスとオペレーショナルエクセレンスの実現を支える人材の採用・育成・評価・異動プロセスにAIを活用し、AIを使いこなす力、創造力、共感力など、人間ならではの付加価値を提供する能力の向上を目指します。また、両社は、日本固有の大規模言語モデルである「更科」をベースに、金融に特化した大規模言語モデル（LLM）の研究開発を開始します。 ソフトバンク の子会社であるSBイントゥイションズは、AGI時代に備え、金融業界におけるクリスタル・インテリジェンスやその他のテクノロジーの活用を加速していきます。
ソース ヤフー
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