English 
MUFG Bank has introduced “iRolePlay,” an interactive training service using AI. This service aims to develop human resources who can continue to learn independently and foster a culture of independent learning and mutual support. SCSK announced this on September 8th. iRolePlay is an AI role-playing solution developed by Interactive Solutions. SCSK signed a domestic agency agreement with the company in July 2025 and is currently developing solutions primarily in the financial industry. MUFG銀行 is primarily using the service for its sales representatives, enabling interactive training with AI “anytime, anywhere” instead of traditional face-to-face training.
Furthermore, the “Question and Answer Mode” allows employees to complete self-learning from basic knowledge about financial products to output, contributing to the early implementation of inexperienced sales staff, as well as new and mid-career hires. The bank has long positioned role-playing between sales representatives and their superiors/business instructors as an important human resource development method, but finding time for both parties had been an issue.
こちらもお読みください： freee会計、請求書システムで大塚商会と提携
同行では現在、全行的にAIを活用した企業変革を推進しており、今回、人材育成分野に「iRolePlay」を導入することで、育成手法の強化と対人ロールプレイングの効果を最大化することを目指しています。今後は、新卒・中途採用を中心に、実践的な学習ツールとしてiRolePlayの活用を順次拡大していく予定です。また、支店に散在する優秀な人材の営業知識を「iRolePlay」の講座としてデジタルアーカイブ化することで、本部と支店が一体となった人材育成を実現したいと考えています。.
ソース ヤフー
日本語