English 
Escrow Agent Japan Trust Co., Ltd., a subsidiary of Escrow Agent Japan Co., Ltd., is pleased to announce that it has been entrusted with the BPO services for inheritance-related business services, including willful trust and estate settlement services, announced by Shinsei Trust and Banking Co., Ltd. on July 1, 2025.
EAJ Trust’s inheritance-related business
Since September 2016, EAJ Trust has been providing inheritance-related services nationwide, primarily to financial institutions such as banks and insurance companies, and their customers, including family register collection and relationship chart creation services, and end-of-life support services for single people.
Our inheritance-related services include identifying presumptive heirs before a testamentary trust is established, collecting family registers to identify heirs in estate settlement work, providing various written notices and contacts to contract holders (or legatees or heirs), property investigations and creating property inventories, and terminating financial institutions and changing names, all in one place.
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We also improve customer convenience by handling procedures such as canceling or transferring the name on utility bills for the deceased person, and canceling various services such as landline phones, newspapers, and credit cards that were used during the person’s lifetime.
Strengthening the Family Registry and Inheritance Administration Center
について EAJ Group is strengthening the structure of its family register and inheritance administrative centers based in Tokyo, Osaka, and Saitama.
Aiming to provide a one-stop customer service, our center has established a highly specialized call center, created a contracting system that is well versed in inheritance-related work, and automated family register collection work using “AI Inheritance Mitsuro-kun,” a family register collection system from group company Sampolonia Co., Ltd., thereby streamlining the complex work involved in estate management and will execution.
Going forward, we will continue to work to further strengthen the center’s functions, which will enable us to differentiate ourselves significantly and significantly improve operational efficiency as a BPO provider for inheritance-related operations.
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