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transcosmos has launched trans-AI VoiceBot in South Korea. This conversational AI solution boosts customer interactions. It uses advanced natural language processing, generative AI, and voice recognition. The system allows for more natural conversations. It understands customer intent and can handle simple and complex questions.
The VoiceBot helps with incoming services. It manages booking inquiries and runs automated surveys. This cuts down on the work live agents do with repetitive tasks. For outbound services, it can call customers directly. It shares tailored information, such as health checkup reminders or payment notices. It also analyzes conversations in real time to create suitable responses. This dual functionality improves efficiency, reduces operational costs, and enhances service quality.
A key feature is its hybrid deployment model. It combines custom-built systems with SaaS updates. This method balances security and scalability. It also cuts development costs and lets clients adopt AI-driven customer engagement easily.
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The release shows wider trends in the industry. AI-powered contact centers (AICC) are on the rise. Automation, personalization, and real-time analytics are now key for customer service. トランスコスモス is boosting its AI solutions. This move places the company as a major player in South Korea’s growing AICC market.
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