Syxsense announces its Service Desk Launchpad, which provides single-click access directly from service desk incidents to Syxsense’s suite of remote troubleshooting tools, allowing resolution directly from the service desk. Working with industry leaders like ServiceNow and Zendesk, Syxsense enables service desk engineers to access its troubleshooting tools like remote control, patch deployment, software distribution, and device inventory.
Managers decide the level of access for each service desk engineer, and Syxsense automatically silos the technician to only the device referenced in a ticket. Focused incident tracking paired with solutions to remediate issues expedites the resolution of service desk incidents, reduces costs and improves productivity.
“Syxsense’s unique Inventory History and Device Timeline features allows the service desk to see exactly what has changed on a device. No more asking the user what they may have installed or deleted on a device,” said Ashley Leonard, CEO Syxsense Inc.
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If the device has been breached or a suspected malware attack is in process, Syxsense lets the Service Desk technician quarantine the device from the network while maintaining an isolated, secure remote connection to the device to troubleshoot and resolve the case.
Syxsense’s cloud-native, real-time architecture uniquely arms the service desk technician with the ability to push a solution to remote devices immediately. Whether the device is at home, roaming, on the corporate network, or even in the cloud, a desktop, laptop, or server, Syxsense’s solution remains a button click away.
