Spinnaker Support, the Oracle support services provider, SAP and Salesforce highest rated in the world, today announced the launch of its Ultimate Support Guarantee (guarantee of ultimate assistance) , the first-ever service guarantee available for third-party software support. The savings from Spinnaker Support are well known, and the Ultimate Support Guarantee reinforces our commitment to providing the highest quality support.
Spinnaker Support’s Ultimate Support Guarantee responds directly to the apprehension of organizations considering switching to another Oracle or SAP support provider. These concerns include compliance, legal compliance, security and the quality of coverage of technical issues, all areas in which Spinnaker Support has proven its extreme competence. The company’s more than 1,000 customer base achieves a satisfaction rate of nearly 99% each year.
The Ultimate Support Guarantee covers new customers for the initial period of support. While businesses appreciate that third-party support is always at least half the cost of annual support provided by Oracle and SAP, they may find it difficult to equate lower cost with high quality. This guarantee confirms that Spinnaker Support will consistently provide the comprehensive coverage and high performance standards that organizations expect.
Also Read: AR and VR encountering a sharp increase in Enterprise Adoption Rate
“Switching to third-party support shouldn’t be seen as a risk,” said Mathew Stava , CEO and President of Spinnaker Support. “The Ultimate Support Guarantee is our assurance that every customer receives the support they promise, when and where they need it. We can offer this guarantee of service because we have complete confidence in our model, our people and our processes. No other supplier offers such a guarantee, which proves once again our unmatched integrity and total commitment to customers. ”
Under the conditions described in the Ultimate Support Guarantee in its entirety, if a new customer does not benefit from the guaranteed service of Spinnaker Support during their initial period and wishes to return to support provided by Oracle or SAP, Spinnaker Support will facilitate this return , including the reinstatement fees applicable for the supported product (s) listed in the specifications. For more information, visit