Red Box – a premier language platform – today announced the certification of its compliance recording solution for Microsoft teams as part of the Microsoft Independent Software Vendor (ISV) Partner Certification Program.
After extensive, third-party-approved testing, the solution ensures regulatory compliance with policy-based compliance recording integration for Microsoft Teams that enables secure capture, transcription, storage, retrieval, archiving and metadata-driven retention of company-wide communications.
” The certification is a strong endorsement of Red Box’s communications capture capabilities that enable organizations in a variety of industries including finance, healthcare and public safety to operate in compliance with strict legal requirements and take advantage of digital collaboration. while also complying with regulations such as MiFID II, Dodd Frank and PCI DSS, ” said Pete Ellis , CPO of Red Box .
The Red Box solution meets all strict market requirements and offers an unrivaled secure user experience with flexible cloud, hybrid and on-premises deployment options.
With more than 30 years of experience providing highly resilient compliance records to customers around the world, Red Box supports both dedicated Microsoft Teams and mixed telephony and contact center environments to ensure that every call is for regulatory compliance Record and transcribe purposes.
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Red Box also acts as a gateway to leading AI, automation, analytics and storage applications by giving customers full access to and control over this extensive set of captured voice data in real time. Open APIs ensure integration into an extensive ecosystem of best-of-breed partners, including compliance archiving, fraud detection and monitoring solutions, and CRM, CX, sales performance and business intelligence platforms.
Red Box is also integrated with Microsoft Dynamics 365 Customer Service Insights and Sales Insights. As a Preferred Telephony Partner for Conversation Intelligence, this includes using the collected data to improve sales performance and the customer experience by analyzing calls on a large scale.
” The Red Box compliance recording solution and its integration with Teams and Dynamics 365 means that companies can benefit from optimized teamwork and improved analytical insights, while at the same time complying with the relevant legal requirements for recording, monitoring, data management and reporting,” comments Pete Daderko , Director of Product Marketing, Microsoft Teams Phone.
Information about Red Box
Red Box is the leading voice specialist with over 30 years of experience in supporting organizations in capturing, securing and developing the added value of company-wide voice communication. Conversa by Red Box is the first truly open voice platform for the next generation of companies. It offers customers access to voice and video recordings as well as reliable collection of high-quality real-time data from across the company. Consumers are free to use this data in any type of application. The platform also offers market-leading total cost accounting functions.
Red Box is trusted by leading financial services, contact centers, government and public safety companies (including six of the world’s top banks, 85% of global interdealer brokers, hundreds of call centers and over 80% of UK law enforcement agencies), and us Capture and secure millions of calls every day for thousands of customers around the world.