Friday, June 25, 2021

Orbita Releases New Patient Outreach Features Powered by Conversational AI

Orbita, the leading provider of HIPAA-compliant conversational voice and chatbot solutions for healthcare, announces the release of a new communication module that integrates proactive messaging with intelligent virtual assistants to automate outreach for patient education, notification, scheduling, and more.

Part of Orbita’s award-winning conversational AI platform, the modules adds communication features that deliver intelligent, bot-powered virtual healthcare assistance proactively over text message, email, and automated phone calls. Among the advances are the ability to automatically “cascade” through communication channels to ensure patients are reached on their preferred device.

When used for integrated, multi-channel outreach campaigns, Orbita’s communication module maximizes patient engagement while automating key workflows to free up overworked staff.

“Through the pandemic, we saw the need to ‘go beyond the bot’ by introducing features that can proactively engage and support healthcare consumers at scale,” said Orbita’s CEO, Bill Rogers. “With our new integrated communication module, we’re now able to support multi-channel messaging that can reach patients where they are, on their preferred device, and with the natural, intuitive experience of an Orbita-powered virtual assistant.”

Also Read: Dealing with Cybersecurity induce stress?

Healthcare organizations have deployed Orbita solutions during the COVID-19 pandemic for symptom monitoring, vaccine eligibility screening, and vaccine scheduling.

“COVID-19 has completely altered the healthcare landscape, and the vaccine rollout has added a new set of rapidly evolving patient communication challenges”, says Chelsea Biel, Orbita’s Senior Director of Customer Success and Clinical Informatics. “Orbita’s proactive communication features have increased patient response from 30% to over 70%, while significantly reducing call center volume.”

  • Hear Chelsea Biel present “Using Virtual Assistants to Proactively Bring Patients Back and Boost Post-COVID Revenue” at MGMA Medical Practice Excellence: Pathways Conference (May 13th10:30 AM ET).
  • See also Orbita’s whitepaper on driving patient engagement with proactive, omni-channel outreach.

Latest news

Wise Systems and CXT Software Announce Technology Partnership to Expand Reach of Powerful AI-Driven Software for Last-Mile Delivery

Wise Systems and CXT Software, two of the logistics industry's leading delivery software technology providers, today announced a technology partnership and license agreement for the use...

Accedian and VMware to Enable Quality of Experience Assurance for the Radio Access Network

Accedian, a leader in performance analytics and end user experience solutions, today announced it is working with VMware, Inc.to provide Communications Service Providers (CSPs)...

CognitiveScale and Ascendum To Accelerate Trusted AI Deployments for Healthcare, Fintech and eCommerce

CognitiveScale, the enterprise AI company that helps organizations win with intelligent, transparent, and trusted AI powered digital systems, today announced it has partnered with Ascendum to...

TechSee Launches First Scalable AR Assistant Platform Powered by Computer Vision AI

TechSee, the market leader in Computer Vision solutions for customer service, today announced the launch of EVE Cortex, the company's next-generation artificial intelligence platform...

Input 1 and EasySend enter into strategic partnership to add compelling value to their platform offerings with added efficiency

Input 1 and EasySend are excited to announce they have entered into a global strategic partnership, combining Input 1's industry-leading digital payment solutions with...

Smartleaf and Accutech Systems Announce New Integration

Smartleaf announced the integration of its automated portfolio rebalancing platform with Accutech Systems' Cheetah Wealth Management platform. The integrated solution will enable joint clients...

Related news

Wise Systems and CXT Software Announce Technology Partnership to Expand Reach of Powerful AI-Driven Software for Last-Mile Delivery

Wise Systems and CXT Software, two of the logistics industry's leading delivery software technology providers, today announced a technology partnership and license agreement for the use...

Accedian and VMware to Enable Quality of Experience Assurance for the Radio Access Network

Accedian, a leader in performance analytics and end user experience solutions, today announced it is working with VMware, Inc.to provide Communications Service Providers (CSPs)...

CognitiveScale and Ascendum To Accelerate Trusted AI Deployments for Healthcare, Fintech and eCommerce

CognitiveScale, the enterprise AI company that helps organizations win with intelligent, transparent, and trusted AI powered digital systems, today announced it has partnered with Ascendum to...

TechSee Launches First Scalable AR Assistant Platform Powered by Computer Vision AI

TechSee, the market leader in Computer Vision solutions for customer service, today announced the launch of EVE Cortex, the company's next-generation artificial intelligence platform...

LEAVE A REPLY

Please enter your comment!
Please enter your name here