Thursday, September 23, 2021

Glia Partners with Kasisto to Incorporate AI into its Digital Customer Service Platform

Glia, a leading provider of Digital Customer Service, has partnered with Kasisto, creators of KAI, a leading digital experience platform for the financial services industry. Kasisto’s KAI-powered intelligent digital assistant has been integrated into Glia’s Digital Customer Service platform, allowing financial institutions to more effectively and efficiently support customers within the digital domain.

Through the Kasisto and Glia partnership, banks and credit unions can leverage the AI-powered digital assistant to conversationally respond to customer needs in the moment, making support quicker and easier for institutions, customers and members. When the need for human support arises, the assistant seamlessly transfers interactions to a live representative through the Glia platform. The full context and history of the conversation is also passed along, eliminating the need for the customer to ever have to repeat themselves.

Also Read: The Evolving World of B2B Marketing Strategies

“A partnership between Glia and Kasisto empowers financial institutions to significantly enhance the banking experience by offering meaningful and efficient digital assistance that seamlessly  transfers to a live agent at the right moment and in their preferred method of communication,” said Andrea Argueta, chief operating officer of IDB Global Federal Credit Union, a mutual Glia and Kasisto customer. “This will free human resources to strategically focus on the more intricate interactions to ensure we provide the best customer support at the right time.”

KAI assembles a full financial picture of each customer and proactively communicates with them using data from customers’ financial and engagement history, along with scientific behavioral insights. KAI comes ready with thousands of prebuilt, pretrained and preconfigured conversational interactions designed to support customers’ banking needs and respond to their most frequent inquiries. The Glia platform enables institutions to meet customers where they are and communicate with them via their preferred method—including messaging, video banking and voice—while guiding them through CoBrowsing. The partnership will result in a stronger, more efficient customer experience.

“The KAI virtual assistant has deep financial expertise, which enables interactions to be relevant, intuitive and highly effective,” said Dan Michaeli, CEO and co-founder of Glia. “Through partnering with Kasisto, we’re helping financial institutions provide seamless customer support and eliminating the need for customers to ever have to re-explain themselves, a source of notable frustration and inefficiencies. We’re proud to partner with leaders like Kasisto as we continue to empower institutions to reimagine how they serve customers in a digital world.”

“Our partnership with Glia brings the financial services industry a complete and pre-integrated offering of AI and human support for customer engagement. KAI is an exceptional digital experience platform that gets to know the customer and offers elevated digital engagement experiences,” said Zor Gorelov, CEO and co-founder of Kasisto. “Together we will deliver financial institutions an insightful, intelligent and intuitive digital assistant that will drive customer engagement through KAI, while being seamlessly supported by Glia’s industry leading servicing capability. “

Latest news

Freshworks Announces Pricing of Initial Public Offering

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today announced the pricing of its initial public offering of...

Comfy | Enlighted Launches Flexible Spaces 2.0 to Help Manage Hybrid Workplaces

Today, Comfy | Enlighted , the leading provider of smart and sustainable workspace solutions, has announced the launch of Flexible Spaces 2.0 . This enhanced application extends the functionality of...

ARDX Expands Partnership with the City of Norfolk: Digital Entrepreneur Ecosystem Hub is Now Live

ARDX is excited to announce StartGrowBiz.norfolk.gov is now live which is a new online tool designed, developed, and hosted  by ARDX on behalf of the City of...

Los Angeles Based Startup Offering a New Approach to Employee Well-Being Through Artificial Intelligence and Psychology Announces Its SEED Round

A new employee wellness technology startup based in Los Angeles, Three Good, announces its SEED round of funding this week. The employee well-being platform leverages...

Glassbeam Expands Clinsights 2.0 with Service Analytics Functionality Targeted for Radiology and Clinical Engineering Departments

Glassbeam, Inc., the premier machine data analytics company for the healthcare industry, announced the general availability of the Clinsights Service Analytics app, a revamped...

NerdRabbit Appoints Annelle Barnett as New Chief Executive Officer

NerdRabbit, the world's first AI-Powered, unbiased hiring platform that matches Cloud professionals with Cloud (h)opportunities, today announced the appointment of Annelle Barnett as Chief Executive Officer...

Related news

Freshworks Announces Pricing of Initial Public Offering

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today announced the pricing of its initial public offering of...

Comfy | Enlighted Launches Flexible Spaces 2.0 to Help Manage Hybrid Workplaces

Today, Comfy | Enlighted , the leading provider of smart and sustainable workspace solutions, has announced the launch of Flexible Spaces 2.0 . This enhanced application extends the functionality of...

ARDX Expands Partnership with the City of Norfolk: Digital Entrepreneur Ecosystem Hub is Now Live

ARDX is excited to announce StartGrowBiz.norfolk.gov is now live which is a new online tool designed, developed, and hosted  by ARDX on behalf of the City of...

Los Angeles Based Startup Offering a New Approach to Employee Well-Being Through Artificial Intelligence and Psychology Announces Its SEED Round

A new employee wellness technology startup based in Los Angeles, Three Good, announces its SEED round of funding this week. The employee well-being platform leverages...

LEAVE A REPLY

Please enter your comment!
Please enter your name here