Evolutio Enters Into Strategic Partnership With Talkdesk to Expand Its Reach Into Spain Enterprise Markets

Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced its partnership with Evolutio, a leading provider of cloud-based services for global companies across the Spanish market. This agreement reinforces Evolutio’s position as a leading independent cloud-based service provider in Spain. Partnering with Talkdesk enriches Evolutio’s customer experience (CX) portfolio and enables the company to seamlessly sell, deploy and implement Talkdesk cloud contact center solutions to meet today’s critical need for organizations of all sizes and industries to ensure business continuity while providing optimal digital experiences from any working environment.

“We are pleased to announce our partnership with Talkdesk,” said Jacinto Cavestany, chief executive officer, Evolutio. “Adding Talkdesk’s cutting-edge CX technology into our portfolio is one more step towards our goal to surround us with the best partners to fulfill our promise of offering cloud-based solutions that meet our customers’ needs to enhance digital and flexible experiences. The Evolutio team, knowledge, assets and reach in Spain makes us the ideal partner to bring Talkdesk into the Spanish market.”

“Talkdesk is driving the contact center industry forward with innovative solutions, providing companies the tools they need to make customer experience a competitive advantage,” said Tiago Paiva, chief executive officer, Talkdesk. “We are excited to form this strategic partnership with Evolutio and expand Talkdesk’s reach and influence in the Spanish market.”

Talkdesk is revolutionizing the customer service market with Talkdesk CX Cloud, the industry’s first and only modern, global end-to-end customer experience solution. By combining enterprise performance at scale with consumer simplicity, CX Cloud allows companies to easily adapt contact center operations to the evolving needs of customers, customer service and sales teams, resulting in increased productivity, customer satisfaction and cost saving. Talkdesk CX Cloud offers a dynamic customer experience platform powered by artificial intelligence (AI), a white-glove approach to comprehensive business services and simple, seamless integration capabilities with more than 60 business tools, including the deepest Salesforce integration. Talkdesk CX Cloud sets a new benchmark for the contact center solutions market with enterprise scalability, security and reliability, backed by the industry’s only 100% uptime Service Level Agreement.

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Additional Resources:

• See Talkdesk as a Leader by Gartner in the 2020 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
• Hear direct from customers why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
• Talkdesk recently announced $143 million in Series C funding, increasing the company’s valuation to more than $3 billion.