Bucher + Suter today announced the introduction of b + s Connects for Service Cloud Voice on the Salesforce AppExchange, with which customers can connect the Cisco Contact Center to Salesforce Service Cloud Voice. Like all product lines from b + s Connects, Service Cloud Voice brings together telephone, digital channels and CRM data in a central view for contact center representatives, this time with a native Salesforce voice object. With b + s Connects for Service Cloud Voice, customers can now connect their Cisco Contact Center solution with Service Cloud Voice and thus create a uniform experience between the agent and the digital channel in order to ensure a faster, smarter and more customized customer experience.
b + s Connects is integrated directly into Salesforce Service Cloud Voice, was developed for Cisco Contact Center and is currently available on the AppExchange at https://sforce.co/3yiTJ7l .
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b + s Connects for Service Cloud Voice
After Bucher + Suter has long been using the advantages of a single, uniform “agent desktop” for brands, contact center employees and end customers alike, the company sees the introduction of Service Cloud Voice for Partner Telephony as a promising perspective for the industry. B + s Connects enables Cisco Contact Center customers to take full advantage of all the innovative functions that Service Cloud Voice promises, from the basics of conversational AI such as transcription to advanced AI-supported functions such as Next Best Action, automatic post-processing and Cross-channel interaction and sentiment analysis: Cisco contact center users and their customers have a bright future ahead of them.
Bucher + Suter has been investing extensively in Salesforce and AppExchange for 10 years and has already achieved outstanding returns from this investment. The introduction of b + s Connects during the introduction of Service Cloud Voice for Partner Telephony confirms Bucher + Suter’s commitment to CRM-based unified agent desktops and testifies to the opportunities that the continuous further development of the Salesforce platform offers brands, providers and end customers offers.
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“Consumer expectations change with unwavering determination, but they are shaped by companies like Salesforce and Cisco who encourage brands to put their customers at the center of their growth strategy,” said Bucher + Suter VP of Product Strategy Trent Cook . “Uniform agent desktops will remain, and with the support of Service Cloud Voice and Bucher + Suter’s decades of experience in integrating Cisco Contact Centers into the Salesforce platform, AI-supported contact centers that make it possible for representatives are improved experiences to offer the future. ”
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“B + s Connects for Service Cloud Voice is a welcome addition to the Service Cloud Voice ecosystem,” said Patrick Beyries , VP of Product Management at Service Cloud. “The extension of Service Cloud Voice for partner telephony enables customers to enjoy the telephony experience to be integrated directly into the agent workspace, combined with CRM data, process and language intelligence. “