The holidays hit hard every year. Black Friday, Cyber Monday, the rush of carts, the spikes in traffic. Everyone is buying. Everyone is excited. Stores are busy. Online shops are busy. Then suddenly it is quiet. January comes and people disappear. Emails go unopened. App opens drop. The energy is gone. That is the holiday … Continue reading AI-Powered Seasonal CX: How Brands Keep Customers Engaged from the Holidays to the New Year