{"id":9930,"date":"2025-04-22T11:13:09","date_gmt":"2025-04-22T11:13:09","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=9930"},"modified":"2025-04-22T11:13:09","modified_gmt":"2025-04-22T11:13:09","slug":"zendesk-announces-its-new-zendesk-resolution-platform","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/zendesk-announces-its-new-zendesk-resolution-platform\/","title":{"rendered":"Zendesk\u3001\u65b0\u3057\u3044\u300cZendesk Resolution Platform\u300d\u3092\u767a\u8868"},"content":{"rendered":"<p>AI\u3092\u6d3b\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3067\u3042\u308bZendesk, Inc.\u306f\u3001CX\u3092\u5909\u9769\u3059\u308b\u6700\u65b0\u306e\u88fd\u54c1\u30b3\u30f3\u30bb\u30d7\u30c8\u3068\u3057\u3066\u3001AI\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cZendesk Resolution Platform\u300d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f5\u3064\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\uff1a\u300cZendesk Agent\u300d\u3001\u300cKnowledge Graph\u300d\u3001\u300cActions and Integration\u300d\u3001\u300cGovernance and Control\u300d\u3001\u300cMeasurement and Insights\u300d\u3002AI\u3068\u4eba\u9593\u306e\u77e5\u8b58\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9ad8\u54c1\u8cea\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u512a\u308c\u305f\u554f\u984c\u89e3\u6c7a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Zendesk Resolution Platform\u3092\u69cb\u6210\u3059\u308b5\u3064\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8<\/p>\n<p><strong>Zendesk\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong><\/p>\n<p>\u6b21\u4e16\u4ee3AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff1a\u30af\u30a8\u30ea\u306b\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306b\u5fdc\u7b54\u3057\u3001\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u6b63\u78ba\u304b\u3064\u601d\u616e\u6df1\u304f\u89e3\u6c7a\u3055\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u30fb\u30c7\u30ea\u30d0\u30ea\u30fc\u3092\u5f37\u5316\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u6700\u3082\u8907\u96d1\u306a\u30af\u30a8\u30ea\u306b\u5bfe\u3057\u3066\u3082\u3001\u63a8\u8ad6\u3001\u5b66\u7fd2\u3001\u9069\u5fdc\u304c\u53ef\u80fd\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u771f\u306e\u554f\u984c\u89e3\u6c7a\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d3\u30eb\u30c0\u30fc\u3092\u66f4\u65b0\u3057\u307e\u3057\u305f\uff1a\u4f01\u696d\u304c\u72ec\u81ea\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f5c\u6210\u30fb\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6642\u9593\u3092\u7bc0\u7d04\u3057\u307e\u3059\u3002<\/p>\n<p>Copilot\u306e\u5f37\u5316\uff1aAI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001Zendesk\u306e\u30ca\u30ec\u30c3\u30b8\u30bd\u30fc\u30b9\u3084\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u3001\u30d3\u30b8\u30cd\u30b9\u30b9\u30c6\u30c3\u30d7\u306e\u81ea\u52d5\u5316\u3001\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u3092\u4f7f\u7528\u3057\u305f\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u5fdc\u3058\u305f\u5fdc\u7b54\u306e\u751f\u6210\u3001Jira\u3084Slack\u306a\u3069\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306e\u30bf\u30b9\u30af\u306e\u5b9f\u884c\u3092\u7c21\u5358\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u3059\u3079\u3066\u306e\u8a2d\u5b9a\u304c\u7c21\u5358\u306b\u306a\u308a\u3001\u30b3\u30fc\u30c9\u306a\u3057\u3067\u5b9f\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u5f37\u5316\u306b\u3088\u308a\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u5927\u5e45\u306b\u5408\u7406\u5316\u3055\u308c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u3001\u554f\u984c\u89e3\u6c7a\u304c\u8fc5\u901f\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/se-management-launch-ai-reach-for-search-optimization\/\" rel=\"bookmark\">S&amp;E\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3001\u691c\u7d22\u6700\u9069\u5316\u300cAI\u30ea\u30fc\u30c1\u300d\u63d0\u4f9b\u958b\u59cb<\/a><\/strong><\/p>\n<p><strong>\u5305\u62ec\u7684\u306a\u30ca\u30ec\u30c3\u30b8\u30b0\u30e9\u30d5<\/strong><\/p>\n<p>\u30ca\u30ec\u30c3\u30b8\u30b0\u30e9\u30d5\uff1a50,000\u3092\u8d85\u3048\u308b\u4e16\u754c\u6700\u5927\u7d1a\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3067\u3001\u3059\u3050\u306b\u4f7f\u3048\u308b\u30b5\u30fc\u30d3\u30b9\u30ca\u30ec\u30c3\u30b8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4f01\u696d\u306f\u8907\u96d1\u306a\u8a2d\u5b9a\u3092\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u7c21\u5358\u306b\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u3092\u4f5c\u6210\u3057\u3001\u72ec\u81ea\u306e\u30ca\u30ec\u30c3\u30b8\u30bd\u30fc\u30b9\u306b\u63a5\u7d9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30ca\u30ec\u30c3\u30b8\u30fb\u30d3\u30eb\u30c0\u30fc\u751f\u6210AI\u3092\u4f7f\u7528\u3057\u3066\u904e\u53bb\u306e\u30c1\u30b1\u30c3\u30c8\u3068\u4e3b\u8981\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u5206\u6790\u3057\u3001\u554f\u984c\u89e3\u6c7a\u3092\u8fc5\u901f\u5316\u3059\u308b\u305f\u3081\u306b\u3059\u3050\u306b\u4f7f\u7528\u3067\u304d\u308b\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u9069\u5207\u306a\u60c5\u5831\u3078\u306e\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30a2\u30af\u30bb\u30b9\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u3067\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u304c\u5341\u5206\u306b\u958b\u767a\u3055\u308c\u3066\u3044\u306a\u304f\u3066\u3082\u3001\u9577\u6642\u9593\u306e\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u3084\u30b3\u30f3\u30c6\u30f3\u30c4\u4f5c\u6210\u306f\u4e0d\u8981\u3067\u3059\u3002<\/p>\n<p>AI\u751f\u6210\u691c\u7d22\uff1aAI\u304c\u751f\u6210\u3057\u305f\u56de\u7b54\u306e\u6982\u8981\u3092\u691c\u7d22\u7d50\u679c\u306e\u4e0a\u90e8\u306b\u8868\u793a\u3059\u308b\u305f\u3081\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306f\u30ea\u30f3\u30af\u3092\u9078\u5225\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u7af6\u5408\u4ed6\u793e\u3068\u306f\u7570\u306a\u308a\u3001\u3053\u306e\u6a5f\u80fd\u306f\u3059\u3079\u3066\u306e\u30d7\u30e9\u30f3\u306b\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30a2\u30af\u30b7\u30e7\u30f3\u3068\u7d71\u5408<\/strong><\/p>\n<p>\u30a2\u30af\u30b7\u30e7\u30f3\u30d3\u30eb\u30c0\u30fc\uff1a\u30ce\u30fc\u30b3\u30fc\u30c9\u3067\u3001AI\u3068\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u3042\u3089\u3086\u308b\u30b7\u30b9\u30c6\u30e0\u3068\u7c21\u5358\u306b\u63a5\u7d9a\u3057\u3001\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u72ec\u81ea\u306eAction Builder\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u9ad8\u4fa1\u306a\u30d9\u30f3\u30c0\u30fc\u3084\u30ab\u30b9\u30bf\u30e0\u958b\u767a\u306a\u3057\u3067\u3001Zendesk\u5185\u3067\u5fc5\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u4f53\u9a13\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30d7\u30ea\u30d3\u30eb\u30c0\u30fc\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3092\u642d\u8f09\u3057\u305f\u65b0\u3057\u3044\u30b3\u30fc\u30c9\u4e0d\u8981\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u81ea\u7136\u8a00\u8a9e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u4f7f\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30e0\u30a2\u30d7\u30ea\u3092\u7c21\u5358\u306b\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u7ba1\u7406<\/strong><\/p>\n<p>\u63a8\u8ad6\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\uff1aAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u601d\u8003\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u63a8\u8ad6\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3069\u306e\u3088\u3046\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u304b\u3092\u76e3\u8996\u3057\u3001\u554f\u984c\u89e3\u6c7a\u306e\u4fe1\u983c\u6027\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u884c\u52d5\u3092\u6539\u5584\u3057\u3001\u610f\u56f3\u3057\u305f\u3068\u304a\u308a\u306b\u884c\u52d5\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u6e2c\u5b9a\u3068\u6d1e\u5bdf<\/strong><\/p>\n<p>AI\u30a4\u30f3\u30b5\u30a4\u30c8\u30cf\u30d6\uff1aAI\u306e\u904b\u7528\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u4e00\u5143\u5316\u3055\u308c\u305f\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30bb\u30f3\u30bf\u30fc\u3067\u3001\u73fe\u5728\u904b\u7528\u3055\u308c\u3066\u3044\u308b\u3059\u3079\u3066\u306eAI\u6a5f\u80fd\u3001\u4e3b\u8981\u306a\u6307\u6a19\u3001\u56de\u7b54\u81ea\u52d5\u5316\u306e\u63d0\u6848\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30eb\u30fc\u30eb\u306e\u6539\u5584\u306a\u3069\u3001AI\u4e3b\u5c0e\u306e\u63a8\u5968\u4e8b\u9805\u3092\u8868\u793a\u3057\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30e0QA\uff1a\u4eba\u9593\u3068AI\u306e\u3059\u3079\u3066\u306e\u5bfe\u8a71\u306e100%\u3092\u8a55\u4fa1\u3059\u308b\u552f\u4e00\u306eQA\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u751f\u6210\u7684\u306aAI\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001Custom QA\u306f\u96a0\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u767a\u898b\u3057\u3001\u3069\u306e\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u3079\u304d\u304b\u3092\u63a8\u5968\u3057\u307e\u3059\u3002Custom QA\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b3\u30fc\u30c1\u30f3\u30b0\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u9867\u5ba2\u304c\u7af6\u5408\u4ed6\u793e\u306b\u3064\u3044\u3066\u8a00\u53ca\u3057\u3066\u3044\u308b\u30c1\u30b1\u30c3\u30c8\u3092\u793a\u3059\u30ec\u30dd\u30fc\u30c8\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306bZendesk\u306f\u3001\u65e2\u5b58\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u4e00\u6b69\u9032\u3093\u3060\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3055\u308c\u305f\u4f01\u696d\u5411\u3051\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300cZendesk Contact 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[&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":9931,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,188,207,92,237,85],"tags":[1323,2223,428,564,3485,3486],"ppma_author":[205],"class_list":{"0":"post-9930","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"category-customer-experience","9":"category-international","10":"category-martech","11":"category-news","12":"category-tech","13":"tag-ai-agents","14":"tag-call-center","15":"tag-customer-experience","16":"tag-generative-ai","17":"tag-resolution-platform","18":"tag-zendesk"},"yoast_head":"<!-- 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