{"id":9774,"date":"2025-04-18T11:56:25","date_gmt":"2025-04-18T11:56:25","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=9774"},"modified":"2025-04-18T11:56:25","modified_gmt":"2025-04-18T11:56:25","slug":"pluszero-launches-miraio-reliable-ai-agent-for-call-center","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/pluszero-launches-miraio-reliable-ai-agent-for-call-center\/","title":{"rendered":"\u30d7\u30e9\u30b9\u30bc\u30ed\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u9ad8\u4fe1\u983cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300cMiraio\u300d\u3092\u63d0\u4f9b\u958b\u59cb"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>Pluszero Inc., which provides, develops, maintains, and operates various technology solutions such as AI and natural language processing, has jointly developed the AI &#8203;&#8203;operator &ldquo;miraio&rdquo; with Upsell Technologies Inc. and will begin selling it from today.<\/p><p>&ldquo;miraio&rdquo; is an AI agent for call centers that combines &ldquo;AEI (Artificial Elastic Intelligence),&rdquo; an AI developed by Plus Zero that can understand meaning like a human, with <a href=\"https:\/\/upselltech-group.co.jp\/\" data-no-translation=\"\">Upsell Technologies<\/a>&lsquo; patented technology, &ldquo;automatic generation of talk scripts by AI,&rdquo; to provide advanced language processing and conversational capabilities and minimize the risk of hallucination.<\/p><p>PlusZero&rsquo;s &ldquo;AEI (Artificial Elastic Intelligence)&rdquo; is an original concept of PlusZero, which focuses on the field of natural language processing and refers to &ldquo;AI that can perform tasks like humans within a specific limited range of work.&rdquo; Instead of &ldquo;general artificial intelligence,&rdquo; which is considered difficult to achieve with current AI technology, PlusZero is developing &ldquo;AEI,&rdquo; a technology that enables work to be performed at a practical level by narrowing down to specific conditions. &ldquo;AEI&rdquo; has the characteristic of being able to increase the reliability of AI chat services that use LLM (large-scale language model), which has been monopolizing the topic recently. The direction of the solution to the spread of large-scale language model technology is presented in the form of &ldquo;trusted AI&rdquo; and &ldquo;responsible AI,&rdquo; and &ldquo;AEI&rdquo; is the embodiment of that.<\/p><p><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/kindrill-unveils-ai-powered-based-automatic-faq-system\/\" rel=\"bookmark\">Kindrill\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5FAQ\u30b7\u30b9\u30c6\u30e0\u3092\u767a\u8868<\/a><\/strong><\/p><p>2021\u5e749\u6708\u306b <a href=\"https:\/\/plus-zero.co.jp\/\" data-no-translation=\"\">Plus Zero<\/a> obtained a patent for the &ldquo;semantic understanding AI&rdquo; that is the foundation of AEI. In the future, through a series of initiatives, we will advance research and development of &ldquo;semantic understanding AI&rdquo; that can understand human language at a high level, thereby realizing &ldquo;AEI.&rdquo;<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000029.000070594.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Pluszero Inc., which provides, develops, maintains, and operates various technology solutions such as AI and natural language processing, has jointly developed the AI &#8203;&#8203;operator &ldquo;miraio&rdquo; with Upsell Technologies Inc. and will begin selling it from today.&ldquo;miraio&rdquo; is an AI agent for call centers that combines &ldquo;AEI (Artificial Elastic Intelligence),&rdquo; an AI developed by Plus Zero that can understand meaning like a human, with Upsell Technologies&lsquo; patented technology, &ldquo;automatic generation of talk scripts by AI,&rdquo; to provide advanced language processing and conversational capabilities and minimize the risk of hallucination.PlusZero&rsquo;s &ldquo;AEI (Artificial Elastic Intelligence)&rdquo; is an original concept of PlusZero, which focuses on the field of natural language processing and refers to [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":9775,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,91,211,92,237,206,200],"tags":[2223,428,3381,3382,3380,307],"ppma_author":[205],"class_list":["post-9774","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-hr-tech","category-japan","category-martech","category-news","category-regional","category-workforce-management","tag-call-center","tag-customer-experience","tag-miraio","tag-pluszero","tag-upsell-technologies","tag-workforce-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pluszero Launches &quot;Miraio,&quot; Reliable AI Agent for Call Center<\/title>\n<meta name=\"description\" content=\"Pluszero launches &quot;Miraio,&quot; an AI agent for call centers, developed with Upsell Technologies, utilizing advanced AI and natural language processing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/pluszero-launches-miraio-reliable-ai-agent-for-call-center\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pluszero Launches &quot;Miraio,&quot; Reliable AI Agent for Call Center\" \/>\n<meta property=\"og:description\" content=\"Pluszero launches &quot;Miraio,&quot; an AI agent for call centers, developed with Upsell Technologies, utilizing advanced AI and natural language processing.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/pluszero-launches-miraio-reliable-ai-agent-for-call-center\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-18T11:56:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/04\/Pluszero-starts-selling-miraio-a-highly-reliable-AI-agent-for-call-centers-that-utilizes-its-proprietary-next-generation-AI-AEI.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30d7\u30e9\u30b9\u30bc\u30ed\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u9ad8\u4fe1\u983cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300cMiraio\u300d\u3092\u63d0\u4f9b\u958b\u59cb","description":"\u30d7\u30e9\u30b9\u30bc\u30ed\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ba\u3068\u5171\u540c\u958b\u767a\u3057\u305f\u3001\u9ad8\u5ea6\u306aAI\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300cMiraio\uff08\u30df\u30e9\u30a4\u30aa\uff09\u300d\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3002.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/pluszero-launches-miraio-reliable-ai-agent-for-call-center\/","og_locale":"ja_JP","og_type":"article","og_title":"Pluszero Launches \"Miraio,\" Reliable AI Agent for Call Center","og_description":"Pluszero launches \"Miraio,\" an AI agent for call centers, developed with Upsell Technologies, utilizing advanced AI and natural language processing.","og_url":"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/pluszero-launches-miraio-reliable-ai-agent-for-call-center\/","og_site_name":"itbusinesstoday","article_published_time":"2025-04-18T11:56:25+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/04\/Pluszero-starts-selling-miraio-a-highly-reliable-AI-agent-for-call-centers-that-utilizes-its-proprietary-next-generation-AI-AEI.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/hr-tech\/pluszero-launches-miraio-reliable-ai-agent-for-call-center\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/hr-tech\/pluszero-launches-miraio-reliable-ai-agent-for-call-center\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"Pluszero Launches &#8220;Miraio,&#8221; 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