{"id":8912,"date":"2025-04-07T10:58:29","date_gmt":"2025-04-07T10:58:29","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=8912"},"modified":"2025-05-06T06:34:22","modified_gmt":"2025-05-06T06:34:22","slug":"kindrill-unveils-ai-powered-based-automatic-faq-system","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/kindrill-unveils-ai-powered-based-automatic-faq-system\/","title":{"rendered":"Kindrill\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5FAQ\u30b7\u30b9\u30c6\u30e0\u3092\u767a\u8868"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>\u30ad\u30f3\u30c9\u30ea\u30eb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3092\u6d3b\u7528\u3057\u305fFAQ\u81ea\u52d5\u751f\u6210\u30b7\u30b9\u30c6\u30e0\u3092\u958b\u767a\u3057\u3001\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u65b0\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u3001\u65e2\u5b58\u306eFAQ\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30c6\u30ad\u30b9\u30c8\u30d9\u30fc\u30b9\u306e\u901a\u8a71\u5c65\u6b74\u306a\u3069\u3001\u6307\u5b9a\u3057\u305f\u30c7\u30fc\u30bf\u304b\u3089\u8cea\u554f\u3068\u56de\u7b54\u3092\u540c\u6642\u306b\u751f\u6210\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u6700\u592730\u4ef6\u306eFAQ\u3092\u4e00\u5ea6\u306b\u751f\u6210\u3067\u304d\u3001\u65e5\u672c\u8a9e\u3092\u542b\u308014\u8a00\u8a9e\u306b\u5bfe\u5fdc\u3002FAQ\u3092\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u5411\u4e0a\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p><p>\u4f01\u696d\u3068\u9867\u5ba2\u306e\u63a5\u70b9\u3067\u3042\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u6226\u7565\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u5834\u3078\u3068\u5909\u5316\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u652f\u3048\u308b\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u304c\u793e\u4f1a\u554f\u984c\u5316\u3059\u308b\u4e2d\u3001\u308f\u304b\u308a\u3084\u3059\u304f\u7684\u78ba\u306a\u5bfe\u5fdc\u304c\u307e\u3059\u307e\u3059\u6c42\u3081\u3089\u308c\u3066\u304a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308bFAQ\u306e\u54c1\u8cea\u5411\u4e0a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u9ad8\u54c1\u8cea\u306aFAQ\u3092\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p><p><a href=\"https:\/\/www.kyndryl.com\/jp\/ja\" data-no-translation=\"\">Kindrill<\/a> \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u3092\u7a4d\u6975\u7684\u306b\u63a8\u9032\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084AI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u81ea\u52d5\u5316\u30fb\u52b9\u7387\u5316\u306b\u53d6\u308a\u7d44\u3093\u3067\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u767a\u8868\u3057\u305fFAQ\u81ea\u52d5\u751f\u6210\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u9ad8\u5ea6\u5316\u3092\u3055\u3089\u306b\u63a8\u9032\u3059\u308b\u305f\u3081\u306e\u6a5f\u80fd\u62e1\u5f35\u3068\u306a\u308a\u307e\u3059\u3002<\/p><p><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/gainsight-acquires-skilljar-to-accelerate-customer-mastery\/\" rel=\"bookmark\">\u30b2\u30a4\u30f3\u30b5\u30a4\u30c8\u304cSkilljar\u3092\u8cb7\u53ce\u3057\u3001\u9867\u5ba2\u306e\u30de\u30b9\u30bf\u30fc\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3055\u305b\u308b<\/a><\/strong><\/p><p>The new system utilizes AI generation to simultaneously generate questions and answers from specified data such as existing FAQs, manuals, and call logs, and allows for the registration, modification, deletion, and keyword search of FAQs. The generated FAQs can be easily checked and modified by supervisors (administrators), ensuring quality. In addition, when generating FAQs, similar FAQs that have already been registered are displayed at the same time, preventing the generation of duplicate content. In addition, the system can generate up to 30 FAQs at the same time, allowing for the creation of large quantities of FAQs in a short time, and it supports 14 languages &#8203;&#8203;including Japanese, allowing for smooth support when multiple languages &#8203;&#8203;are required. The new system registers and manages information such as existing manuals and knowledge in a cloud environment, and automatically generates FAQs based on them using LLM (large-scale language model). The generated FAQs are integrated and managed with existing FAQs, and users can access the FAQs through a web browser. It can also be integrated with FAQs managed in external systems.<\/p><p>\u4eca\u56de\u958b\u767a\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306b\u304a\u3051\u308bFAQ\u30c7\u30fc\u30bf\u4f5c\u6210\u3060\u3051\u3067\u306a\u304f\u3001\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u306b\u304a\u3051\u308b\u30c7\u30fc\u30bf\u4f5c\u6210\u306a\u3069\u3001\u5e45\u5e83\u3044\u90e8\u9580\u3067\u306e\u6d3b\u7528\u304c\u53ef\u80fd\u3067\u3059\u3002\u60f3\u5b9a\u3055\u308c\u308b\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/p><p>\u793e\u5185\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u69cb\u7bc9\u793e\u5185\u30de\u30cb\u30e5\u30a2\u30eb\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u3082\u3068\u306bFAQ\u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u793e\u5185\u30dd\u30fc\u30bf\u30eb\u306e\u6700\u9069\u5316\u3092\u56f3\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002<\/p><p>\u88fd\u54c1\u30b5\u30dd\u30fc\u30c8\u306e\u5411\u4e0a\uff1a\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u88fd\u54c1\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u81ea\u52d5\u7684\u306b\u751f\u6210\u3057\u3001\u88fd\u54c1\u30b5\u30dd\u30fc\u30c8\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002<\/p><p>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30b5\u30dd\u30fc\u30c8\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u95a2\u9023\u3059\u308bFAQ\u3092\u81ea\u52d5\u751f\u6210\u3057\u3066\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p><p>\u6559\u80b2\u30fb\u7814\u4fee\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\uff1a\u6559\u80b2\u6a5f\u95a2\u3084\u4f01\u696d\u7814\u4fee\u3067FAQ\u81ea\u52d5\u751f\u6210\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u53d7\u8b1b\u8005\u304b\u3089\u306e\u8cea\u554f\u306b\u8fc5\u901f\u306b\u56de\u7b54\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000139.000089286.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Kindrill Japan Co., Ltd. has developed an automatic FAQ generation system that utilizes generative AI and has begun offering it. The new system utilizes generative AI to simultaneously generate questions and answers from specified data such as existing FAQs, manuals, knowledge bases, and text-based call logs. It can also generate up to 30 FAQs at once and supports 14 languages, including Japanese. By creating FAQs quickly and efficiently, it helps improve the quality of contact centers and improve customer experience.Contact centers, which are the contact point between companies and customers, are changing into places that provide strategic customer experiences and play an important role in supporting business. In addition, as [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":8913,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,188,211,92,237,206,85],"tags":[476,978,2926,564,2927],"ppma_author":[205],"class_list":["post-8912","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","category-tech","tag-contact-centers","tag-cx","tag-faq-generation-system","tag-generative-ai","tag-kindrill"],"yoast_head":"<!-- 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