{"id":8216,"date":"2025-03-26T10:50:51","date_gmt":"2025-03-26T10:50:51","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=8216"},"modified":"2025-11-05T05:02:57","modified_gmt":"2025-11-05T05:02:57","slug":"anymind-groups-conversational-commerce-platform-anychat-launches-ai-customer-service-agents","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/apac\/japan\/anymind-groups-conversational-commerce-platform-anychat-launches-ai-customer-service-agents\/","title":{"rendered":"AnyMind\u3001AnyChat\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067AI\u30c1\u30e3\u30c3\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u767a\u8868"},"content":{"rendered":"

AnyMind Group<\/a> \u540c\u793e\u306f\u3001\u4f1a\u8a71\u578b\u30b3\u30de\u30fc\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cAnyChat\u300d\u5411\u3051\u306b\u3001AI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001AI\u3068\u4eba\u9593\u306e\u5bfe\u5fdc\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u9867\u5ba2\u5bfe\u5fdc\u304c\u5b9f\u73fe\u3055\u308c\u308b\u3002.<\/p>

AI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3064\u3044\u3066<\/p>

AI\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u62c5\u5f53<\/strong><\/p>

\u9867\u5ba2\u306f\u30c6\u30ad\u30b9\u30c8\u3067\u81ea\u7531\u306b\u8cea\u554f\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001AI\u304c\u305d\u306e\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3066\u9069\u5207\u306a\u56de\u7b54\u3092\u8fd4\u3059\u3002.<\/p>

\u62c5\u5f53\u8005\u3078\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong><\/p>

AI\u3067\u306f\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u306f\u3001\u81ea\u52d5\u7684\u306b\u62c5\u5f53\u8005\u306b\u5f15\u304d\u7d99\u304c\u308c\u308b\u3002.<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u30d3\u30c3\u30b0\u30ed\u30fc\u30d6\u306f\u3001Google Cloud\u306eAI\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u97f3\u58f0\u5206\u6790\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3057\u305f<\/a><\/strong><\/p>

AI\u5fdc\u7b54\u306e\u30aa\u30f3\u30fb\u30aa\u30d5\u3092\u7c21\u5358\u306b\u5207\u308a\u66ff\u3048<\/strong><\/p>

\u7279\u5b9a\u306e\u72b6\u6cc1\u3067\u306fAI\u306e\u5fdc\u7b54\u3092\u30aa\u30d5\u306b\u3057\u3001\u4eba\u9593\u306e\u5fdc\u7b54\u3092\u512a\u5148\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>

\u8a73\u7d30\u306a\u4f1a\u8a71\u5c65\u6b74\u306e\u8a18\u9332\u3068\u5206\u6790<\/strong><\/p>

\u3059\u3079\u3066\u306e\u4f1a\u8a71\u306f\u81ea\u52d5\u7684\u306b\u9332\u97f3\u3055\u308c\u3001\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066AI\u306e\u5fdc\u7b54\u306f\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3055\u308c\u3066\u3044\u308b\u3002.<\/p>

\u30bd\u30fc\u30b9 PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

AnyMind Group Inc. has begun offering AI customer service agents for its conversational commerce platform “AnyChat”. This enables hybrid customer support that combines AI and human operations, resulting in more efficient customer support.About AI Customer Service AgentsAI takes care of customer serviceCustomers can freely ask questions via text, and the AI ​​will understand the content and provide an appropriate response.Smooth escalation to a real personInquiries that the AI ​​cannot handle will be automatically handed over to a real person.Also Read: Biglobe introduces voice analysis service for call centers using Google Cloud’s AI generationEasily turn AI responses on or offYou can turn off AI responses in certain situations and prioritize human […]<\/p>\n","protected":false},"author":4,"featured_media":8217,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[218,2592,1181,2591,2590,978],"ppma_author":[205],"class_list":["post-8216","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-ai","tag-anychat","tag-anymind-group","tag-customer-service-agent","tag-customer-support","tag-cx"],"yoast_head":"\nAnymind 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