{"id":8216,"date":"2025-03-26T10:50:51","date_gmt":"2025-03-26T10:50:51","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=8216"},"modified":"2025-11-05T05:02:57","modified_gmt":"2025-11-05T05:02:57","slug":"anymind-groups-conversational-commerce-platform-anychat-launches-ai-customer-service-agents","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/apac\/japan\/anymind-groups-conversational-commerce-platform-anychat-launches-ai-customer-service-agents\/","title":{"rendered":"AnyMind\u3001AnyChat\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067AI\u30c1\u30e3\u30c3\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u767a\u8868"},"content":{"rendered":"<p><a href=\"https:\/\/anymindgroup.com\/\">\u30a8\u30cb\u30fc\u30de\u30a4\u30f3\u30c9\u30fb\u30b0\u30eb\u30fc\u30d7<\/a> \u682a\u5f0f\u4f1a\u793e\u30a8\u30cc\u30fb\u30c6\u30a3\u30fb\u30c6\u30a3\u30fb\u30c9\u30b3\u30e2\u306f\u3001\u4f1a\u8a71\u578b\u30b3\u30de\u30fc\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cAnyChat\uff08\u30a8\u30cb\u30fc\u30c1\u30e3\u30c3\u30c8\uff09\u300d\u5411\u3051\u306b\u3001AI\u63a5\u5ba2\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001AI\u3068\u4eba\u306b\u3088\u308b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p>AI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3064\u3044\u3066<\/p>\n<p><strong>AI\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u62c5\u5f53<\/strong><\/p>\n<p>\u304a\u5ba2\u3055\u307e\u304c\u30c6\u30ad\u30b9\u30c8\u3067\u81ea\u7531\u306b\u8cea\u554f\u3059\u308b\u3068\u3001AI\u304c\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3066\u9069\u5207\u306a\u56de\u7b54\u3092\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u62c5\u5f53\u8005\u3078\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong><\/p>\n<p>AI\u304c\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u306f\u3001\u81ea\u52d5\u7684\u306b\u751f\u8eab\u306e\u4eba\u9593\u306b\u5f15\u304d\u7d99\u304c\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/biglobe-introduces-voice-analysis-service-for-call-centers-using-google-clouds-ai-generation\/\" rel=\"bookmark\">\u30d3\u30c3\u30b0\u30ed\u30fc\u30d6\u3001Google Cloud\u306eAI\u4e16\u4ee3\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u97f3\u58f0\u5206\u6790\u30b5\u30fc\u30d3\u30b9\u3092\u767a\u8868<\/a><\/strong><\/p>\n<p><strong>AI\u5fdc\u7b54\u306e\u30aa\u30f3\u30fb\u30aa\u30d5\u3092\u7c21\u5358\u306b\u5207\u308a\u66ff\u3048<\/strong><\/p>\n<p>\u7279\u5b9a\u306e\u72b6\u6cc1\u3067\u306fAI\u306e\u5fdc\u7b54\u3092\u30aa\u30d5\u306b\u3057\u3001\u4eba\u9593\u306e\u5fdc\u7b54\u3092\u512a\u5148\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u8a73\u7d30\u306a\u4f1a\u8a71\u5c65\u6b74\u306e\u8a18\u9332\u3068\u5206\u6790<\/strong><\/p>\n<p>\u4f1a\u8a71\u306f\u3059\u3079\u3066\u81ea\u52d5\u7684\u306b\u8a18\u9332\u3055\u308c\u3001\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306bAI\u306e\u5bfe\u5fdc\u306f\u5e38\u306b\u6539\u5584\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000518.000018392.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>AnyMind Group Inc. has begun offering AI customer service agents for its conversational commerce platform &#8220;AnyChat&#8221;. This enables hybrid customer support that combines AI and human operations, resulting in more efficient customer support. About AI Customer Service Agents AI takes care of customer service Customers can freely ask questions via text, and the AI \u200b\u200bwill understand the content and provide an appropriate response. Smooth escalation to a real person Inquiries that the AI \u200b\u200bcannot handle will be automatically handed over to a real person. Also Read: Biglobe introduces voice analysis service for call centers using Google Cloud\u2019s AI generation Easily turn AI responses on or off You can turn off [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":8217,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[218,2592,1181,2591,2590,978],"ppma_author":[205],"class_list":{"0":"post-8216","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai","14":"tag-anychat","15":"tag-anymind-group","16":"tag-customer-service-agent","17":"tag-customer-support","18":"tag-cx"},"yoast_head":"<!-- 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