{"id":8036,"date":"2025-03-21T13:28:09","date_gmt":"2025-03-21T13:28:09","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=8036"},"modified":"2025-11-05T12:45:50","modified_gmt":"2025-11-05T12:45:50","slug":"qualtrics-unveils-experience-agent-an-ai-powered-solution-to-strengthen-human-connections","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/qualtrics-unveils-experience-agent-an-ai-powered-solution-to-strengthen-human-connections\/","title":{"rendered":"\u30af\u30aa\u30eb\u30c8\u30ea\u30c3\u30af\u30b9\u304c\u30b3\u30cd\u30af\u30b7\u30e7\u30f3\u3092\u5f37\u5316\u3059\u308b\u300c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u3092\u767a\u8868"},"content":{"rendered":"

Qualtrics held its annual event, “Qualtrics X4 2025: The Experience Management Summit,” from March 18 to 20 in Salt Lake City, Utah. On March 19, CEO Zig Serafin unveiled “Experience Agent.” This new AI solution aims to improve human connections on a larger scale. The company’s mission is “building human connections through experience.” This goal drives their innovation.<\/p>

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Most AI solutions focus on transactional tasks. However, Serafin pointed out that Experience Agent is different. It can really understand people. Experience Agent is different from traditional AI tools. While those tools handle tasks and transactions, Experience Agent uses Qualtrics’ special ability to understand human emotions and intent.<\/p>

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Experience Agent offers real-time customer engagement and problem resolution. If a customer gives negative feedback in a survey, Experience Agent can quickly take action. This way, there’s no need to wait for the survey to finish. By looking at feedback from different customer interactions, it can spot signs of growing dissatisfaction. Then, it offers personalized solutions before issues arise. This helps companies boost customer loyalty and satisfaction.<\/p>

Qualtrics<\/a> \u306f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u65b0\u6642\u4ee3\u3092\u30ea\u30fc\u30c9\u3057\u3066\u3044\u307e\u3059\u3002AI\u3092\u642d\u8f09\u3057\u305f\u3053\u306e\u30c4\u30fc\u30eb\u306f\u3001\u52b9\u7387\u3092\u9ad8\u3081\u3001\u6709\u610f\u7fa9\u306a\u65b9\u6cd5\u3067\u4eba\u3068\u4eba\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p>","protected":false},"excerpt":{"rendered":"

Qualtrics held its annual event, “Qualtrics X4 2025: The Experience Management Summit,” from March 18 to 20 in Salt Lake City, Utah. On March 19, CEO Zig Serafin unveiled “Experience Agent.” This new AI solution aims to improve human connections on a larger scale. The company’s mission is “building human connections through experience.” This goal drives their innovation.A Legacy of Experience ManagementQualtrics started in 2002 as a market research tool. Now, it leads in Experience Management (XM). It helps organizations improve Employee Experience, Customer Experience, and Strategy & Research with its XM platform. Serafin joined the company in 2016 and became CEO in 2020. He stressed the importance of building […]<\/p>\n","protected":false},"author":7,"featured_media":8037,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,188,207,92,237,85],"tags":[533,978,2474,2475,2473],"ppma_author":[572],"class_list":["post-8036","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-customer-experience","category-international","category-martech","category-news","category-tech","tag-ai-agent","tag-cx","tag-experience-agent","tag-qualtrics","tag-xm-platform"],"yoast_head":"\nQualtrics launches AI-powered "Experience Agent"<\/title>\n<meta name=\"description\" content=\"Qualtrics is leading a new era with Experience Agent. This AI-powered tool strengthens human connections in meaningful ways.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/qualtrics-unveils-experience-agent-an-ai-powered-solution-to-strengthen-human-connections\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualtrics launches AI-powered "Experience Agent"\" \/>\n<meta property=\"og:description\" content=\"Qualtrics is leading a new era with Experience Agent. 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