\u30bc\u30c3\u30c8\u30cd\u30c3\u30c8<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"BIGLOBE announced that it has introduced a voice analysis service for call centers that uses Google Cloud’s AI generation to improve customer satisfaction. With this service, AI automatically analyzes voice data, helping to improve the quality of operator responses and services. The service not only converts phone calls into text, but also has a wide range of functions such as emotion analysis, operator response quality evaluation, analysis by customer phase, and problem suspect detection.Emotion analysis in particular is notable for its ability to discover potential sources of dissatisfaction that cannot be read from text alone by analyzing the tone, intonation, and trembling of the voice to visualize the customer’s emotions. […]<\/p>\n","protected":false},"author":4,"featured_media":7713,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[2225,2224,2223,978,1490],"ppma_author":[205],"class_list":{"0":"post-7712","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-voice-analysis","14":"tag-biglobe","15":"tag-call-center","16":"tag-cx","17":"tag-google-cloud"},"yoast_head":"\n
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