{"id":7457,"date":"2025-03-10T10:49:31","date_gmt":"2025-03-10T10:49:31","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=7457"},"modified":"2025-11-05T12:44:50","modified_gmt":"2025-11-05T12:44:50","slug":"opt-officially-launches-diggin-cx-to-support-cx-development-aimed-at-maximizing-customer-ltv","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/opt-officially-launches-diggin-cx-to-support-cx-development-aimed-at-maximizing-customer-ltv\/","title":{"rendered":"\u30aa\u30d7\u30c8\u3001CX\u958b\u767a\u5f37\u5316\u306e\u305f\u3081\u306e\u300cDIGGIN\u201c CX\u300d\u3092\u767a\u8868"},"content":{"rendered":"<p>LTVM\u3092\u901a\u3058\u3066\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u4e8b\u696d\u6210\u9577\u3092\u30ea\u30fc\u30c9\u3057\u3001\u300c\u65b0\u305f\u306a\u4fa1\u5024\u306e\u5275\u9020\u3092\u901a\u3058\u3066\u7523\u696d\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3001\u793e\u4f1a\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u300d\u3053\u3068\u3092\u76ee\u7684\u3068\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30aa\u30d7\u30c8\u306f\u3001\u591a\u69d8\u5316\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u3001\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u8ffd\u6c42\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u3001\u4f01\u753b\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u30b0\u30ed\u30fc\u30b9\u307e\u3067\u3092\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u63d0\u4f9b\u3059\u308bCX\u958b\u767a\u652f\u63f4\u30b5\u30fc\u30d3\u30b9\u300cDIGGIN' CX\u300d\u3092\u3001\u672c\u5e743\u67085\u65e5\uff08\u6c34\uff09\u3088\u308a\u6b63\u5f0f\u306b\u958b\u59cb\u3059\u308b\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u307e\u3067\u3001\u90e8\u9580\u9593\u306e\u7e26\u5272\u308a\u69cb\u9020\u3084\u30b5\u30dd\u30fc\u30c8\u4f01\u696d\u9593\u306e\u9023\u643a\u4e0d\u8db3\u306a\u3069\u3001\u69d8\u3005\u306a\u969c\u58c1\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u58f0\u3092\u4e8b\u696d\u6d3b\u52d5\u306b\u53cd\u6620\u3055\u305b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306b\u82e6\u52b4\u3055\u308c\u3066\u3044\u308b\u4f01\u696d\u306e\u58f0\u3092\u304a\u805e\u304d\u3057\u3066\u304d\u307e\u3057\u305f\u3002\"DIGGIN' CX \"\u306f\u3001\u9867\u5ba2\u4f01\u696d\u3068\u3068\u3082\u306b\u30e6\u30fc\u30b6\u30fc\u306e\u58f0\u3092\u7d99\u7d9a\u7684\u306b\u53ce\u96c6\u3057\u306a\u304c\u3089\u3001\u30b5\u30fc\u30d3\u30b9\u5909\u66f4\u306e\u53cd\u6620\u3068\u691c\u8a3c\u3092\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u7e70\u308a\u8fd4\u3057\u3001CX\u306e\u7d99\u7d9a\u7684\u306a\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u53ef\u80fd\u306b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002<br \/>\n\u4f01\u696d\u3092\u53d6\u308a\u5dfb\u304f\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306f\u8907\u96d1\u5316\u3057\u3001\u5909\u5316\u3082\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>AI\u306e\u9032\u5316\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u6025\u901f\u306a\u6280\u8853\u9769\u65b0\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u7af6\u4e89\u306e\u6fc0\u5316\u3001\u591a\u69d8\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u306a\u3069\u3001\u4f01\u696d\u3092\u53d6\u308a\u5dfb\u304f\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306f\u307e\u3059\u307e\u3059\u8907\u96d1\u5316\u3057\u3001\u5909\u5316\u306e\u30b9\u30d4\u30fc\u30c9\u3082\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u3053\u3046\u3057\u305f\u72b6\u6cc1\u306b\u8fc5\u901f\u304b\u3064\u67d4\u8edf\u306b\u9069\u5fdc\u3059\u308b\u3053\u3068\uff08\u30a2\u30b8\u30ea\u30c6\u30a3\uff09\u3092\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/human-like-ai-chatbot-voc-ai-ai-agent-releases-new-function-multi-agent-to-perform-complex-tasks\/\" rel=\"bookmark\">\u4eba\u9593\u305d\u3063\u304f\u308aAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300cVOC.AI\uff5cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u304c\u8907\u96d1\u306a\u30bf\u30b9\u30af\u3092\u3053\u306a\u3059\u65b0\u6a5f\u80fd\u300c\u30de\u30eb\u30c1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u3092\u30ea\u30ea\u30fc\u30b9<\/a><\/strong><\/p>\n<p>\u30a2\u30b8\u30e3\u30a4\u30eb\u958b\u767a\u304c\u6ce8\u76ee\u3055\u308c\u308b\u4e2d\u3001\u65e5\u672c\u4f01\u696d\u306e\u300c\u8a08\u753b\u6027\u300d\u304cCX\u958b\u767a\u3092\u963b\u5bb3\u3057\u3066\u3044\u308b\u4ef6<br \/>\n\u591a\u69d8\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306bCX\u306e\u91cd\u8981\u6027\u304c\u9ad8\u307e\u308b\u4e2d\u3001\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3044\u306a\u304c\u3089\u5e02\u5834\u306e\u5909\u5316\u306b\u8fc5\u901f\u304b\u3064\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30a2\u30b8\u30e3\u30a4\u30eb\u958b\u767a\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u8a08\u753b\u6027\u3092\u91cd\u8996\u3059\u308b\u65e5\u672c\u4f01\u696d\u3067\u306f\u3001\u4f1d\u7d71\u7684\u306a\u30a6\u30a9\u30fc\u30bf\u30fc\u30d5\u30a9\u30fc\u30eb\u578b\u306e\u958b\u767a\u6587\u5316\u304c\u6839\u5f37\u304f\u3001\u30a2\u30b8\u30e3\u30a4\u30eb\u958b\u767a\u304c\u3046\u307e\u304f\u6a5f\u80fd\u305b\u305a\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c\u6210\u529f\u3057\u306a\u3044\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u3067\u3059\u304b\u3089 <a href=\"https:\/\/www.opt.ne.jp\/\">\u30aa\u30d7\u30c8<\/a> \u306f\u3001\u4e8b\u696d\u6210\u9577\u306e\u305f\u3081\u306e\u4eee\u8aac\u691c\u8a3c\u3092\u7e70\u308a\u8fd4\u3059\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u652f\u63f4\u3067\u57f9\u3063\u305f\u77e5\u898b\u3068\u958b\u767a\u529b\u3092\u6d3b\u304b\u3057\u3001\u4f01\u696d\u304c\u30a2\u30b8\u30e3\u30a4\u30eb\u958b\u767a\u3092\u5186\u6ed1\u306b\u5c0e\u5165\u3057\u3001CX\u3092\u5411\u4e0a\u3067\u304d\u308b\u300cDIGGIN' CX\u300d\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000001005.000014848.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>OPT, Inc., which leads its clients&#8217; business growth through LTVM and has its purpose of &#8220;bringing about industrial transformation and resolving social issues through the creation of new value,&#8221; is pleased to announce that from Wednesday, March 5th of this year, it will officially launch &#8220;DIGGIN&#8217; CX,&#8221; a one-stop CX development support service that covers everything from planning to service growth, in order to meet diversifying user needs and help companies pursue customer experience (CX). Until now, we have heard from companies that have been struggling to reflect user feedback in their business activities and improve customer experience due to various barriers, such as siloed structures between departments and a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":7458,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[218,978,2049,2048,2050],"ppma_author":[205],"class_list":{"0":"post-7457","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai","14":"tag-cx","15":"tag-diggin-cx","16":"tag-ltv-marketing","17":"tag-opt"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>OPT Debuts &quot;DIGGIN&#039; CX&quot; to Support CX Strategies<\/title>\n<meta name=\"description\" content=\"OPT announce that it will officially launch &quot;DIGGIN&#039; CX&quot; a one-stop CX development support service at maximizing customer LTV.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/opt-officially-launches-diggin-cx-to-support-cx-development-aimed-at-maximizing-customer-ltv\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OPT Debuts &quot;DIGGIN&#039; CX&quot; to Support CX Strategies\" \/>\n<meta property=\"og:description\" content=\"OPT announce that it will officially launch &quot;DIGGIN&#039; CX&quot; a one-stop CX development support service at maximizing customer LTV.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/opt-officially-launches-diggin-cx-to-support-cx-development-aimed-at-maximizing-customer-ltv\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-10T10:49:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-05T12:44:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/03\/OPT-officially-launches-DIGGIN-CX-to-support-CX-development-aimed-at-maximizing-customer-LTV.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30aa\u30d7\u30c8\u3001CX\u6226\u7565\u3092\u652f\u63f4\u3059\u308b\u300cDIGGIN\" CX\u300d\u3092\u767a\u8868","description":"\u30aa\u30d7\u30c8\u306f\u3001\u9867\u5ba2LTV\u6700\u5927\u5316\u3092\u76ee\u7684\u3068\u3057\u305f\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7CX\u958b\u767a\u652f\u63f4\u30b5\u30fc\u30d3\u30b9\u300cDIGGIN\" CX\u300d\u3092\u6b63\u5f0f\u306b\u958b\u59cb\u3044\u305f\u3057\u307e\u3059\u3002.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/opt-officially-launches-diggin-cx-to-support-cx-development-aimed-at-maximizing-customer-ltv\/","og_locale":"ja_JP","og_type":"article","og_title":"OPT Debuts \"DIGGIN' CX\" to Support CX Strategies","og_description":"OPT announce that it will officially launch \"DIGGIN' CX\" a one-stop CX development support service at maximizing customer LTV.","og_url":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/opt-officially-launches-diggin-cx-to-support-cx-development-aimed-at-maximizing-customer-ltv\/","og_site_name":"itbusinesstoday","article_published_time":"2025-03-10T10:49:31+00:00","article_modified_time":"2025-11-05T12:44:50+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/03\/OPT-officially-launches-DIGGIN-CX-to-support-CX-development-aimed-at-maximizing-customer-LTV.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/opt-officially-launches-diggin-cx-to-support-cx-development-aimed-at-maximizing-customer-ltv\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/opt-officially-launches-diggin-cx-to-support-cx-development-aimed-at-maximizing-customer-ltv\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"OPT unveils &#8220;DIGGIN&#8217; 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