{"id":5485,"date":"2025-02-06T13:32:01","date_gmt":"2025-02-06T13:32:01","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=5485"},"modified":"2026-04-01T13:14:15","modified_gmt":"2026-04-01T13:14:15","slug":"techmatrix-launches-new-versions-of-its-contact-center-crm-systems-fasthelp-and-fastanswer-with-added-ai-generation-features","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/crm\/techmatrix-launches-new-versions-of-its-contact-center-crm-systems-fasthelp-and-fastanswer-with-added-ai-generation-features\/","title":{"rendered":"\u30c6\u30c3\u30af\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcCRM\u30b7\u30b9\u30c6\u30e0\u300cFastHelp\u300d\u3068\u300cFastAnswer\u300d\u306bAI\u751f\u6210\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u305f\u65b0\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u767a\u8868"},"content":{"rendered":"<p><a href=\"https:\/\/www.techmatrix.co.jp\/\">\u30c6\u30c3\u30af\u30de\u30c8\u30ea\u30c3\u30af\u30b9<\/a> \u5f53\u793e\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcCRM\u30b7\u30b9\u30c6\u30e0\u300cFastHelp\u300d\u3068FAQ\u30ca\u30ec\u30c3\u30b8\u30b7\u30b9\u30c6\u30e0\u300cFastAnswer\u300d\u306e\u65b0\u30d0\u30fc\u30b8\u30e7\u30f3\u30922\u670821\u65e5\u3088\u308a\u8ca9\u58f2\u958b\u59cb\u3059\u308b\u3068\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u65b0\u30d0\u30fc\u30b8\u30e7\u30f3\u306f\u3001\u751f\u6210\u578bAI\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316\u3001\u6700\u65b0\u6a5f\u80fd\u306e\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u63d0\u4f9b\u3001\u30c7\u30b6\u30a4\u30f3\u30fbUI\u6539\u5584\u306b\u3088\u308b\u4f7f\u3044\u3084\u3059\u3055\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u751f\u7523\u6027\u306e\u5411\u4e0a\u3092\u8ffd\u6c42\u3002FastHelp\u300d\u300cFastAnswer\u300d\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u63a5\u5ba2\u54c1\u8cea\u304c\u5411\u4e0a\u3057\u3001\u8cea\u306e\u9ad8\u3044CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u306e\u63d0\u4f9b\u304c\u53ef\u80fd\u306b\u306a\u308b\u3068\u540c\u6642\u306b\u3001\u7ba1\u7406\u8005\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u697d\u3057\u304f\u5feb\u9069\u306b\u50cd\u304f\u3053\u3068\u304c\u3067\u304d\u3001EX\uff08\u5f93\u696d\u54e1\u4f53\u9a13\uff09\u304c\u5927\u304d\u304f\u5411\u4e0a\u3057\u307e\u3059\u3002FastHelp\u3067\u306f\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u6a5f\u80fd\u7fa4\u300cFastGenie\uff08\u30d5\u30a1\u30b9\u30c8\u30b8\u30a7\u30cb\u30fc\uff09\u300d\u304c\u9867\u5ba2\u5bfe\u5fdc\u6642\u306e\u56de\u7b54\u3092\u81ea\u52d5\u751f\u6210\u3057\u307e\u3059\u3002FastAnswer\u306b\u84c4\u7a4d\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u56de\u7b54\u3092\u751f\u6210\u3059\u308b\u305f\u3081\u3001\u7cbe\u5ea6\u306e\u9ad8\u3044\u56de\u7b54\u304c\u5f97\u3089\u308c\u307e\u3059\u3002\u307e\u305f\u3001FastGenie\u304c\u56de\u7b54\u5185\u5bb9\u3092\u8981\u7d04\u30fb\u5206\u985e\u3057\u3001\u56de\u7b54\u5c65\u6b74\u3092FastHelp\u306b\u81ea\u52d5\u767b\u9332\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u8ca0\u62c5\u8efd\u6e1b\u3001\u9867\u5ba2\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u30fb\u6a19\u6e96\u5316\u3001\u6b63\u78ba\u3067\u9ad8\u5ea6\u306aVOC\u5206\u6790\u30fb\u6d3b\u7528\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002FastAnswer \u306f\u3001FastGenie \u3092\u4f7f\u7528\u3057\u3066\u30ca\u30ec\u30c3\u30b8\u3084\u81ea\u52d5\u56de\u7b54\u6a5f\u80fd\u306e\u4f5c\u6210\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30bb\u30eb\u30d5\u30b5\u30dd\u30fc\u30c8\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/realty\/virtualex-provides-call-center-cloud-crm-service-virtualex-ixclouz-to-keihan-electric-railway-real-estate-co-ltd\/\" rel=\"bookmark\">\u30d0\u30fc\u30c1\u30e3\u30ec\u30af\u30b9\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u30af\u30e9\u30a6\u30c9CRM\u30b5\u30fc\u30d3\u30b9\u300cVirtualex iXClouZ\u300d\u3092\u4eac\u962a\u96fb\u9244\u4e0d\u52d5\u7523\u682a\u5f0f\u4f1a\u793e\u306b\u63d0\u4f9b\u3002<\/a><\/strong><\/p>\n<p>FastHelp\u3068FastAnswer\u306f\u3001\u5e74\u306b\u6570\u56de\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u30a2\u30c3\u30d7\u304c\u4e88\u5b9a\u3055\u308c\u3066\u304a\u308a\u3001\u65b0\u6a5f\u80fd\u306e\u8ffd\u52a0\u3084\u30d0\u30b0\u4fee\u6b63\u304c\u884c\u308f\u308c\u307e\u3059\u3002\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u30fb\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u72b6\u6cc1\u306b\u5408\u308f\u305b\u3066\u3001\u9591\u6563\u671f\u3084\u4f11\u65e5\u306a\u3069\u30e6\u30fc\u30b6\u30fc\u306e\u90fd\u5408\u306e\u826f\u3044\u6642\u671f\u3092\u9078\u3093\u3067\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u4e0d\u9069\u5207\u306a\u6642\u671f\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308b\u696d\u52d9\u4e2d\u65ad\u306e\u30ea\u30b9\u30af\u3092\u56de\u907f\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30c7\u30b6\u30a4\u30f3\u9762\u3067\u306f\u3001\u30de\u30c6\u30ea\u30a2\u30eb\u30c7\u30b6\u30a4\u30f3\u3092\u57fa\u8abf\u3068\u3057\u305f\u30d3\u30b8\u30e5\u30a2\u30eb\u30c7\u30b6\u30a4\u30f3\u306b\u5237\u65b0\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u60c5\u5831\u306e\u91cd\u8981\u6027\u3084\u95a2\u9023\u6027\u304c\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u9ad8\u3044\u8996\u8a8d\u6027\u3068\u76f4\u611f\u7684\u306a\u64cd\u4f5c\u6027\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u7570\u306a\u308b\u6587\u5316\u30fb\u8a00\u8a9e\u30fb\u5730\u57df\u306b\u3082\u9069\u7528\u3057\u3084\u3059\u3044\u30e6\u30cb\u30d0\u30fc\u30b5\u30eb\u30c7\u30b6\u30a4\u30f3\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u6765\u88fd\u54c1\u3088\u308a\u3082\u512a\u3057\u304f\u3001\u9577\u6642\u9593\u4f7f\u7528\u3057\u3066\u3082\u75b2\u308c\u306b\u304f\u3044\u30c7\u30b6\u30a4\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002UI\u9762\u3067\u306f\u3001\u64cd\u4f5c\u30dc\u30bf\u30f3\u306e\u914d\u7f6e\u3092\u5909\u66f4\u3057\u3001\u30e1\u30cb\u30e5\u30fc\u3092\u518d\u69cb\u6210\u3002\u307e\u305f\u30013\u753b\u9762\u8868\u793a\u3092\u53ef\u80fd\u306b\u3057\u3001\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u3092\u4e00\u5ea6\u306b\u898b\u3066\u64cd\u4f5c\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002\u958b\u767a\u9762\u3067\u306f\u3001FastHelp\u3001FastAnswer\u7528\u306e\u30ce\u30fc\u30b3\u30fc\u30c9\/\u30ed\u30fc\u30b3\u30fc\u30c9\u958b\u767a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u7528\u9014\u306b\u5fdc\u3058\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7c21\u5358\u304b\u3064\u8fc5\u901f\u306b\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3084\u54c1\u8cea\u7ba1\u7406\u90e8\u9580\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002PC\u3060\u3051\u3067\u306a\u304f\u3001\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3084\u30bf\u30d6\u30ec\u30c3\u30c8\u306a\u3069\u306e\u30c7\u30d0\u30a4\u30b9\u3082\u5229\u7528\u3067\u304d\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u5168\u793e\u8cc7\u7523\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306b\u3064\u3044\u3066\u306f\u3001FastHelp\u3001FastAnswer\u306e\u6a5f\u80fd\u8ffd\u52a0\u30fb\u62e1\u5f35\u3092\u53ef\u80fd\u306b\u3059\u308b\u6a5f\u80fd\u30e2\u30b8\u30e5\u30fc\u30eb\uff08\u30d7\u30e9\u30b0\u30a4\u30f3\uff09\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30e9\u30b0\u30a4\u30f3\u306fJavaScript\u3068Java\u3092\u30d9\u30fc\u30b9\u306b\u958b\u767a\u3055\u308c\u3066\u304a\u308a\u3001\u4ed6\u793e\u88fd\u54c1\u3068\u306e\u9023\u643a\u3084\u691c\u7d22\u6a5f\u80fd\u306e\u62e1\u5f35\u306a\u3069\u3001\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u30d7\u30e9\u30b0\u30a4\u30f3\u3092\u591a\u6570\u7528\u610f\u3057\u3066\u304a\u308a\u3001\u4eca\u5f8c\u3082\u3055\u3089\u306b\u62e1\u5145\u3057\u3066\u3044\u304f\u4e88\u5b9a\u3067\u3059\u3002\u30d7\u30e9\u30b0\u30a4\u30f3\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001FastHelp\u3084FastAnswer\u306e\u30bd\u30fc\u30b9\u30b3\u30fc\u30c9\u3092\u5909\u66f4\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u6a5f\u80fd\u306e\u62e1\u5f35\u3084\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u4eca\u5f8c\u306fFastSeries\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u306b\u3088\u308b\u30d7\u30e9\u30b0\u30a4\u30f3\u958b\u767a\u3092\u7a4d\u6975\u7684\u306b\u63a8\u9032\u3057\u3066\u3044\u304f\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9\u30e4\u30d5\u30fc<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>TechMatrix Corporation announced that it will begin selling new versions of its contact center CRM system &#8220;FastHelp&#8221; and FAQ knowledge system &#8220;FastAnswer&#8221; on February 21. The new versions pursue business efficiency using generative AI, on-demand provision of the latest functions, ease of use through improved design and UI, and improved customization productivity. By using FastHelp and FastAnswer, the quality of customer service at contact centers will improve, making it possible to provide a high-quality CX (customer experience), while at the same time allowing managers and operators to work in a fun and comfortable manner, greatly improving EX (employee experience). In FastHelp, the generative AI function group &#8220;FastGenie&#8221; automatically generates responses [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":5486,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,187,211,237,206],"tags":[885,465,321,884,886,887,888],"ppma_author":[205],"class_list":{"0":"post-5485","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-crm","9":"category-japan","10":"category-news","11":"category-regional","12":"tag-ai-generation","13":"tag-contact-center","14":"tag-crm","15":"tag-ex","16":"tag-fastanswer","17":"tag-fasthelp","18":"tag-techmatrix"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TechMatrix launches new versions of its contact center CRM systems &quot;FastHelp&quot; and &quot;FastAnswer&quot; with added AI generation features<\/title>\n<meta name=\"description\" content=\"TechMatrix Corporation announced that it will begin selling new versions of its contact center CRM system &quot;FastHelp&quot;.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/crm\/techmatrix-launches-new-versions-of-its-contact-center-crm-systems-fasthelp-and-fastanswer-with-added-ai-generation-features\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TechMatrix launches new versions of its contact center CRM systems &quot;FastHelp&quot; and &quot;FastAnswer&quot; with added AI generation features\" \/>\n<meta property=\"og:description\" content=\"TechMatrix Corporation announced that it will begin selling new versions of its contact center CRM system &quot;FastHelp&quot;.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/crm\/techmatrix-launches-new-versions-of-its-contact-center-crm-systems-fasthelp-and-fastanswer-with-added-ai-generation-features\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-06T13:32:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-01T13:14:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/02\/TechMatrix-launches-new-versions-of-its-contact-center-CRM-systems-FastHelp-and-FastAnswer-with-added-AI-generation-features.webp\" \/>\n\t<meta property=\"og:image:width\" 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