{"id":4871,"date":"2025-01-23T12:49:09","date_gmt":"2025-01-23T12:49:09","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=4871"},"modified":"2025-04-16T16:04:47","modified_gmt":"2025-04-16T16:04:47","slug":"gen-ax-launches-x-boost-ai-for-contact-center-support","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/gen-ax-launches-x-boost-ai-for-contact-center-support\/","title":{"rendered":"GEN-AX\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u652f\u63f4AI\u300cX-Boost\u300d\u3092\u767a\u8868"},"content":{"rendered":"<p>\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3067\u696d\u52d9\u6539\u9769\u3092\u652f\u63f4\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30b8\u30a7\u30cd\u30a2\u30c3\u30af\u30b9\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u90e8\u9580\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u652f\u63f4\u3059\u308b\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI SaaS\u300cX-Boost\uff08\u30af\u30ed\u30b9\u30d6\u30fc\u30b9\u30c8\uff09\u300d\u30922025\u5e741\u670823\u65e5\u3088\u308a\u63d0\u4f9b\u958b\u59cb\u3057\u307e\u3059\u3002\"X-Boost \"\u306f\u3001\u5c0e\u5165\u4f01\u696d\u304c\u81ea\u793e\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067AI\u306e\u7cbe\u5ea6\u3092\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3055\u305b\u3001\u81ea\u793e\u306b\u5408\u3063\u305fAI\u3092\u300c\u80b2\u3066\u308b\u300d\u3053\u3068\u304c\u3067\u304d\u308b\u751f\u6210\u578bAI\u30b5\u30fc\u30d3\u30b9\u3002GEN-AX\u306e\u89aa\u4f1a\u793e\u3067\u3042\u308b\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\u682a\u5f0f\u4f1a\u793e\uff08\u4ee5\u4e0b\u3001\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\uff09\u304c\u6301\u3064\u5f37\u56fa\u306a\u6cd5\u4eba\u9867\u5ba2\u57fa\u76e4\u3092\u6d3b\u7528\u3057\u3001\u672c\u30b5\u30fc\u30d3\u30b9\u3092\u8ca9\u58f2\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u4e21\u793e\u304c\u9023\u643a\u3057\u3066 \"X-Boost \"\u306e\u5c0e\u5165\u30fb\u904b\u7528\u3092\u5f37\u529b\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u4f01\u696d\u306eAX\uff08AI\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3092\u652f\u63f4\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000002.000151940.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Gen-AX Co., Ltd., which supports business reform with generative AI (artificial intelligence), will begin offering &#8220;X-Boost (Cross Boost),&#8221; a generative AI SaaS that helps improve the efficiency of inquiry response operations for contact centers and back office departments, on January 23, 2025. &#8220;X-Boost&#8221; is a generative AI service that allows adopting companies to continuously improve the accuracy of AI by utilizing their own data and &#8220;cultivate&#8221; AI to suit their own company. Gen-AX&#8217;s parent company, SoftBank Corp. (hereinafter referred to as &#8220;SoftBank&#8221;), will sell the service by leveraging its strong corporate customer base, and the two companies will work together to provide strong support for the introduction and operation of [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4890,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,207,211,237,85],"tags":[218,240,465,464,105,106],"ppma_author":[205],"class_list":{"0":"post-4871","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"category-apac","9":"category-international","10":"category-japan","11":"category-news","12":"category-tech","13":"tag-ai","14":"tag-artificial-intelligence","15":"tag-contact-center","16":"tag-gen-ax","17":"tag-itbusinesstoday","18":"tag-news"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gen-AX Launches &quot;X-Boost&quot; 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