{"id":4827,"date":"2025-01-22T13:38:33","date_gmt":"2025-01-22T13:38:33","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=4827"},"modified":"2025-04-16T16:04:48","modified_gmt":"2025-04-16T16:04:48","slug":"hitachi-solutions-east-japan-begins-offering-ai-knowledge-solutions-using-ibm-watsonx-to-streamline-corporate-operations","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/business-tech\/hitachi-solutions-east-japan-begins-offering-ai-knowledge-solutions-using-ibm-watsonx-to-streamline-corporate-operations\/","title":{"rendered":"\u65e5\u7acb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30ba\u6771\u65e5\u672c\u3001IBM Watsonx\u3092\u6d3b\u7528\u3057\u305f\u300cAI\u30ca\u30ec\u30c3\u30b8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300d\u3092\u63d0\u4f9b\u958b\u59cb\u3001\u4f01\u696d\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>Hitachi Solutions East Japan, Ltd. has begun offering &ldquo;AI Knowledge Solutions&rdquo; that utilize AI technology provided by IBM Japan, Ltd. to help corporate departments respond to inquiries.<\/p><p>In recent years, companies have been facing serious issues of labor shortages due to the decline in the working population. In this situation, improving business efficiency and expanding the amount of work that can be handled are essential to maintaining and strengthening a company&rsquo;s competitiveness. There is an urgent need to effectively utilize AI with limited resources to automate and streamline business operations.<\/p><p>Additionally, corporate departments face issues such as &ldquo;the more employees there are, the more questions there are, and the longer it takes to respond,&rdquo; and &ldquo;we get so many inquiries at the end of the fiscal year and during busy periods that we can&rsquo;t get to work on our actual work.&rdquo; For this reason, many companies have created FAQs and inquiry systems, but the reality is that these issues have not been resolved.<\/p><p>Against this backdrop, Hitachi Solutions East Japan has begun offering &ldquo;AI Knowledge Solution,&rdquo; an AI chatbot platform, as a general consultation desk that handles inquiries across the entire company in order to solve these issues.<\/p><p>&ldquo;AI Knowledge Solution&rdquo; has the following features that set it apart from general AI chatbots.<\/p><ul>\n<li>\u6700\u77ed1\u30f6\u6708\u306e\u8a66\u7528\u671f\u9593\u304c\u3042\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u65e9\u671f\u81ea\u52d5\u5316\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>When combined with the &ldquo;conversational AI chatbot,&rdquo; users can choose from &ldquo;FAQ&rdquo; and &ldquo;document search&rdquo; to suit the target business.<\/li>\n<li>\u30a8\u30af\u30bb\u30eb\u306bFAQ\u30c7\u30fc\u30bf\u3092\u5165\u529b\u3059\u308b\u3060\u3051\u3067\u3001\u7c21\u5358\u306b\u4f1a\u8a71\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f5c\u6210\u3067\u304d\u308b\u306e\u3067\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u77e5\u8b58\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/li>\n<li>\u793e\u5185\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306e\u69cb\u9020\u3092\u7406\u89e3\u3057\u3001\u81ea\u52d5\u7684\u306b\u8aad\u307f\u8fbc\u307f\u307e\u3059\u3002\u30a4\u30f3\u30dd\u30fc\u30c8\u3084\u8a2d\u5b9a\u4f5c\u696d\u306f\u4e0d\u8981\u3067\u3059\u3002<\/li>\n<li>An API for issuing instructions to the AI &#8203;&#8203;from outside is provided as standard, making it easy to embed into intranets and web systems.<\/li>\n<li>\u5c0e\u5165\u5f8c\u3082\u56de\u7b54\u7cbe\u5ea6\u306e\u5411\u4e0a\u3084\u3001\u696d\u52d9\u306e\u5909\u5316\u306b\u5408\u308f\u305b\u305fGUI\u30d9\u30fc\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>AI\u306e\u5b66\u7fd2\u30c7\u30fc\u30bf\u306f\u3044\u3064\u3067\u3082\u8ffd\u52a0\u53ef\u80fd\u3002\u5b66\u7fd2\u30c7\u30fc\u30bf\u3092\u5897\u3084\u3059\u3060\u3051\u3067\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000593.000046783.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Hitachi Solutions East Japan, Ltd. has begun offering &ldquo;AI Knowledge Solutions&rdquo; that utilize AI technology provided by IBM Japan, Ltd. to help corporate departments respond to inquiries.In recent years, companies have been facing serious issues of labor shortages due to the decline in the working population. In this situation, improving business efficiency and expanding the amount of work that can be handled are essential to maintaining and strengthening a company&rsquo;s competitiveness. There is an urgent need to effectively utilize AI with limited resources to automate and streamline business operations.Additionally, corporate departments face issues such as &ldquo;the more employees there are, the more questions there are, and the longer it takes [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4853,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[185,237,206,85],"tags":[443,299,167,105,106],"ppma_author":[205],"class_list":["post-4827","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business-tech","category-news","category-regional","category-tech","tag-ai-knowledge-solution","tag-business-tech","tag-hitachi","tag-itbusinesstoday","tag-news"],"yoast_head":"<!-- This site is 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