{"id":41113,"date":"2026-11-06T10:28:39","date_gmt":"2026-11-06T10:28:39","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=41113"},"modified":"2026-11-06T10:28:39","modified_gmt":"2026-11-06T10:28:39","slug":"five9-expands-ai-powered-cx-platform-with-level-ai-deal","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/computing\/five9-expands-ai-powered-cx-platform-with-level-ai-deal\/","title":{"rendered":"Five9\u3001Level AI\u3068\u306e\u63d0\u643a\u306b\u3088\u308aAI\u3092\u6d3b\u7528\u3057\u305fCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u62e1\u5145"},"content":{"rendered":"

Five9 Inc.<\/a> \u540c\u793e\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u3001Level AI\u3092\u7d04$325\u767e\u4e07\u3067\u8cb7\u53ce\u3059\u308b\u3068\u767a\u8868\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\u3001\u97f3\u58f0\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u306e\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u306e\u5206\u6790\u3092\u652f\u63f4\u3059\u308bLevel AI\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u3002.<\/p>

\u3053\u308c\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u5358\u4f53\u306e\u88fd\u54c1\u3068\u3057\u3066\u3001\u307e\u305fFive9\u306e\u300cGenius CX Platform\u300d\u306e\u4e00\u90e8\u3068\u3057\u3066\u63d0\u4f9b\u3055\u308c\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u9867\u5ba2\u306f\u3001\u65e2\u5b58\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092Five9\u306e\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u306a\u304f\u3001AI\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3002Level AI\u72ec\u81ea\u306e\u300cLatitude\u300d\u30e2\u30c7\u30eb\u306f\u3001\u5e74\u959310\u5104\u4ef6\u4ee5\u4e0a\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u308b\u3002.<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u30b9\u30de\u30fc\u30c8\u30b9\u30b1\u30fc\u30d7\u3068\u96fb\u901a\u30ea\u30b5\u30fc\u30c1\u30a4\u30f3\u30b9\u30c6\u30a3\u30c6\u30e5\u30fc\u30c8\u3001\u30bf\u30a4\u30673D\u8a2d\u8a08\u306eDX\u3092\u63a8\u9032\u3059\u308b<\/a><\/h4>

\u4eca\u56de\u306e\u53d6\u5f15\u306f\u30012022\u5e74\u306b\u7de0\u7d50\u3055\u308c\u305f\u4e21\u793e\u306e\u63d0\u643a\u95a2\u4fc2\u3092\u62e1\u5927\u3059\u308b\u3082\u306e\u3060\u3002\u307e\u305f\u3001\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306b\u3088\u3063\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u81ea\u52d5\u5316\u3084\u4f1a\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u304c\u63a8\u9032\u3055\u308c\u308b\u3068\u3044\u3046\u3001\u696d\u754c\u5168\u4f53\u306e\u5e83\u7bc4\u306a\u50be\u5411\u3092\u793a\u3059\u3082\u306e\u3067\u3082\u3042\u308b\u3002\u672c\u53d6\u5f15\u306f\u3001\u6163\u4f8b\u7684\u306a\u5b8c\u4e86\u6761\u4ef6\u3092\u6e80\u305f\u3059\u3053\u3068\u3092\u6761\u4ef6\u3068\u3057\u3066\u30012026\u5e74\u306b\u5b8c\u4e86\u3059\u308b\u4e88\u5b9a\u3060\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

Five9 Inc. Has announced that it will acquire Level AI in a deal valued at roughly $325 million, as it bolsters its AI-powered customer experience platform. It will bring on board Level AI’s applications that help to manage agent performance, automate customer conversations across voice and digital channels, and analyze customer conversations.The solutions will be offered as individual products and as part of the Five9’s Genius CX Platform, enabling enterprise customers to use AI without requiring migration of their existing contact center to Five9’s cloud platform. Level AI’s proprietary Latitude models support more than one billion customer interactions annually.Also Read: Smartscape, Dentsu Research Institute Advance 3D Design DX in ThailandThe […]<\/p>\n","protected":false},"author":7,"featured_media":41139,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,215,211,237,1838,206,85],"tags":[16739,9699,384,16328,16740],"ppma_author":[572],"class_list":["post-41113","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-computing","category-japan","category-news","category-quick-reads","category-regional","category-tech","tag-analyze","tag-automation","tag-cloud","tag-cx-platform","tag-five9"],"yoast_head":"\nFive9 Moves to Acquire Level AI for CX Innovation<\/title>\n<meta name=\"description\" content=\"Five9 announces plans to acquire Level AI, strengthening its portfolio of AI-powered customer experience technologies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/computing\/five9-expands-ai-powered-cx-platform-with-level-ai-deal\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five9 Moves to Acquire Level AI for CX Innovation\" \/>\n<meta property=\"og:description\" content=\"Five9 announces plans to acquire Level AI, strengthening its portfolio of AI-powered customer experience technologies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/tech\/computing\/five9-expands-ai-powered-cx-platform-with-level-ai-deal\/\" 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