{"id":40573,"date":"2026-10-26T10:09:17","date_gmt":"2026-10-26T10:09:17","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=40573"},"modified":"2026-10-26T10:09:17","modified_gmt":"2026-10-26T10:09:17","slug":"idom-launches-gulliver-ax-initiative-with-salesforce-databricks","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/idom-launches-gulliver-ax-initiative-with-salesforce-databricks\/","title":{"rendered":"IDOM\u3001Salesforce\u304a\u3088\u3073Databricks\u3068\u5171\u540c\u3067\u300cGulliver AX\u300d\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u958b\u59cb\u3057\u305f"},"content":{"rendered":"

\u65e5\u672c\u306e\u4e2d\u53e4\u8eca\u8ca9\u58f2\u5e97 IDOM<\/a> has announced its ‘Gulliver AX Declaration,’ outlining plans to use AI agents and data analytics to improve customer experience by 2030. The company will implement Salesforce Agentforce at all customer touchpoints and Databricks as the central data and AI platform.<\/p>

AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u8ca9\u58f2\u4ea4\u6e09\u306e\u652f\u63f4\u3001\u30a6\u30a7\u30d6\u7d4c\u7531\u306e\u554f\u3044\u5408\u308f\u305b\u3078\u306e24\u6642\u9593\u4f53\u5236\u3067\u306e\u5bfe\u5fdc\u3001\u304a\u3088\u3073\u9867\u5ba2\u306e\u8eca\u4e21\u9078\u3073\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u6d3b\u7528\u3055\u308c\u308b\u3002AI\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u5728\u5eab\u306e\u9078\u5b9a\u3001\u30aa\u30fc\u30af\u30b7\u30e7\u30f3\u3067\u306e\u4ed5\u5165\u308c\u3001\u4fa1\u683c\u8a2d\u5b9a\u306e\u81ea\u52d5\u5316\u3001\u305d\u3057\u3066\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3084\u4e0b\u53d6\u308a\u3068\u3044\u3063\u305f\u8cfc\u5165\u5f8c\u306e\u30b5\u30fc\u30d3\u30b9\u3082\u652f\u63f4\u3055\u308c\u308b\u3002.<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a ORLAB\u3068DevRev\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5206\u91ce\u3067\u306e\u63d0\u643a\u3092\u62e1\u5927<\/a><\/p>

\u8ca9\u58f2\u30b5\u30a4\u30af\u30eb\u306e\u77ed\u7e2e\u3068\u751f\u7523\u6027\u306e\u5411\u4e0a\u304c\u898b\u8fbc\u307e\u308c\u3066\u304a\u308a\u3001\u4e3b\u306a\u7126\u70b9\u306f\u30b3\u30b9\u30c8\u524a\u6e1b\u3067\u306f\u306a\u304f\u3001\u53ce\u76ca\u306e\u62e1\u5927\u306b\u3042\u308b\u3002\u307e\u305f\u3001\u540c\u90e8\u9580\u3067\u306fAI\u306e\u5c0e\u5165\u3092\u52a0\u901f\u3055\u305b\u308b\u305f\u3081\u3001\u6280\u8853\u30c1\u30fc\u30e0\u306e\u518d\u7de8\u3092\u9032\u3081\u3066\u3044\u308b\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

Japanese used car retailer IDOM has announced its ‘Gulliver AX Declaration,’ outlining plans to use AI agents and data analytics to improve customer experience by 2030. The company will implement Salesforce Agentforce at all customer touchpoints and Databricks as the central data and AI platform.AI agents will be used for assisting sales negotiations, providing round-the-clock responses to web-based enquiries and assisting customers in choosing vehicles. The use of AI will assist with the selection of inventory, auction sourcing, pricing automation and post purchase services such as maintenance and trade-ins.Also Read: ORLAB, DevRev Expand AI Customer Support CollaborationWe foresee shorter sales cycles and increased productivity, with revenue growth and not cost […]<\/p>\n","protected":false},"author":7,"featured_media":40599,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,1838,206,85],"tags":[2168,276,16517,16518,470],"ppma_author":[572],"class_list":["post-40573","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-apac","category-japan","category-news","category-quick-reads","category-regional","category-tech","tag-ai-platform","tag-databricks","tag-gulliver-ax","tag-idom","tag-salesforce"],"yoast_head":"\nIDOM Adopts Salesforce and Databricks for AI Transformation<\/title>\n<meta name=\"description\" content=\"IDOM adopts Salesforce and Databricks to support AI-driven customer experiences and data utilization across its Gulliver car dealerships.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/idom-launches-gulliver-ax-initiative-with-salesforce-databricks\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IDOM Adopts Salesforce and Databricks for AI Transformation\" \/>\n<meta property=\"og:description\" content=\"IDOM adopts Salesforce and Databricks to support AI-driven customer experiences and data utilization across its Gulliver car dealerships.\" \/>\n<meta property=\"og:url\" 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