{"id":40457,"date":"2026-10-22T10:09:37","date_gmt":"2026-10-22T10:09:37","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=40457"},"modified":"2026-10-22T10:09:37","modified_gmt":"2026-10-22T10:09:37","slug":"sbi-securities-righttouch-expand-ai-customer-support","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/fintech\/investments\/sbi-securities-righttouch-expand-ai-customer-support\/","title":{"rendered":"SBI\u8a3c\u5238\u3068RightTouch\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u62e1\u5145"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p><a href=\"https:\/\/righttouch.co.jp\/\" data-no-translation=\"\">RightTouch Co., Ltd.<\/a> , \u3001\u4f01\u696d\u5411\u3051AI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d5\u30e9\u3092\u63d0\u4f9b\u3059\u308b\u5f53\u793e\u306f\u3001\u81ea\u5f8b\u7684\u306a\u6539\u5584\u3092\u901a\u3058\u3066\u7cbe\u5ea6\u306e\u5411\u4e0a\u3068\u904b\u7528\u8ca0\u62c5\u306e\u8efd\u6e1b\u3092\u4e21\u7acb\u3055\u305b\u308bAI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u300cQANT Speak\u300d\u304c\u3001SBI\u8a3c\u5238\u682a\u5f0f\u4f1a\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u306b\u5c0e\u5165\u3055\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3059\u308b\u3002.<\/p><p>\u672c\u88fd\u54c1\u306e\u5c0e\u5165\u306b\u4f34\u3044\u3001AI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b5\u30dd\u30fc\u30c8\u7bc4\u56f2\u306f\u3001PC\u306e\u64cd\u4f5c\u3084\u30a2\u30d7\u30ea\u30fb\u30c4\u30fc\u30eb\u306e\u8a2d\u5b9a\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u6280\u8853\u7684\u306a\u4e8b\u7531\u306b\u307e\u3067\u62e1\u5927\u3057\u305f\u3002 \u5e74\u959350\u4e07\uff5e60\u4e07\u4ef6\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u632f\u308a\u5206\u3051\u7cbe\u5ea6\u306f90%\u4ee5\u4e0a\u3001\u81ea\u5df1\u89e3\u6c7a\u7387\u306f85%\u3092\u9054\u6210\u3057\u3066\u3044\u308b\u3002 \u3055\u3089\u306b\u30011\u4ef6\u3042\u305f\u308a\u306e\u5e73\u5747\u901a\u8a71\u6642\u9593\u306f1.6\u5206\u77ed\u7e2e\u3055\u308c\u3001\u305d\u306e\u7d50\u679c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u3067\u6708\u9593\u5408\u8a082,933\u6642\u9593\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6642\u9593\u304c\u524a\u6e1b\u3055\u308c\u305f\uff08\u6280\u8853\u7684\u306a\u7406\u7531\u3092\u542b\u3080\u3059\u3079\u3066\u306e\u4e3b\u8981\u306a\u30c0\u30a4\u30e4\u30eb\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u6708\u9593\u7d0411\u4e07\u4ef6\u306e\u901a\u8a71\u306b\u57fa\u3065\u304f\u63a8\u5b9a\u5024\uff09\u3002 \u3053\u306e\u5fdc\u7b54\u6642\u9593\u306e\u77ed\u7e2e\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u304c\u3044\u3064\u3067\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u3002.<\/p><p>SBI\u8a3c\u5238\u306f\u3001\u682a\u5f0f\u3084\u6295\u8cc7\u4fe1\u8a17\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u5e45\u5e83\u3044\u91d1\u878d\u5546\u54c1\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u53d6\u5f15\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u3066\u304d\u305f\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u96fb\u8a71\u3084\u30a6\u30a7\u30d6\u306b\u3088\u308b\u304a\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u306a\u3069\u3001\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u63a5\u70b9\u3092\u7ba1\u7406\u3059\u308b\u5f79\u5272\u3092\u62c5\u3063\u3066\u304a\u308a\u3001\u9867\u5ba2\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u305d\u3057\u3066\u5f53\u793e\u306e\u4e09\u8005\u306b\u3068\u3063\u3066\u300c\u30a6\u30a3\u30f3\u30fb\u30a6\u30a3\u30f3\u30fb\u30a6\u30a3\u30f3\u300d\u306e\u95a2\u4fc2\u3092\u7bc9\u304f\u7d44\u7e54\u3092\u76ee\u6307\u3057\u3066\u3044\u308b\u3002.<\/p><p>\u540c\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u65b0NISA\u5236\u5ea6\u306e\u5c0e\u5165\u3084\u8a3c\u5238\u696d\u754c\u5168\u4f53\u3067\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u53d6\u5f15\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306e\u5f37\u5316\u306b\u3088\u308a\u3001\u3053\u3053\u6570\u5e74\u3067\u53d7\u4fe1\u4ef6\u6570\u304c\u7d042.5\u500d\u306b\u5897\u52a0\u3057\u3001\u30d4\u30fc\u30af\u6642\u306b\u306f\u7d045\u500d\u306b\u9054\u3057\u305f\u3002.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/fintech\/investments\/rsynq-secures-2-million-strategic-investment-from-kanaden\/\" rel=\"bookmark\">RSYNQ\u3001Kanaden\u304b\u3089$2\u767e\u4e07\u306e\u6226\u7565\u7684\u51fa\u8cc7\u3092\u7372\u5f97\u3057\u305f<\/a><\/h4><p>\u9ad8\u5ea6\u306b\u5c02\u9580\u5316\u3055\u308c\u305f\u8a3c\u5238\u696d\u52d9\u306b\u304a\u3044\u3066\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u5897\u52a0\u306b\u63a1\u7528\u3084\u7814\u4fee\u304c\u8ffd\u3044\u3064\u3044\u3066\u3044\u306a\u3044\u3002\u3055\u3089\u306b\u3001\u7814\u4fee\u3092\u7d42\u3048\u3066\u73fe\u5834\u3067\u50cd\u304d\u59cb\u3081\u305f\u3070\u304b\u308a\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4e2d\u306b\u306f\u3001\u56f0\u96e3\u3084\u4e0d\u5b89\u3092\u611f\u3058\u308b\u8005\u3082\u304a\u308a\u3001\u5358\u306b\u4eba\u54e1\u3092\u5897\u3084\u3059\u3060\u3051\u3067\u306f\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u3044\u72b6\u6cc1\u304c\u751f\u3058\u3066\u3044\u308b\u3002.<\/p><p>\u3055\u3089\u306b\u3001\u5f93\u6765\u306e\u96fb\u8a71\u6848\u5185\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u9078\u629e\u80a2\u304c\u5897\u3048\u308b\u306b\u3064\u308c\u3066\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u901a\u8a71\u8ee2\u9001\u304c\u5bb9\u6613\u306b\u306a\u308b\u4e00\u65b9\u3067\u3001\u6848\u5185\u306e\u4e2d\u304b\u3089\u9069\u5207\u306a\u9078\u629e\u80a2\u3092\u9078\u3070\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3068\u3044\u3046\u9867\u5ba2\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u306a\u308b\u3068\u3044\u3046\u6b20\u70b9\u3082\u3042\u308b\u3002\u591a\u304f\u306e\u9867\u5ba2\u306f\u901a\u8a71\u4e2d\u306e\u56de\u7dda\u3092\u907f\u3051\u3001\u5225\u306e\u56de\u7dda\u306b\u96fb\u8a71\u3092\u304b\u3051\u308b\u305f\u3081\u3001\u8ee2\u9001\u3084\u518d\u30c0\u30a4\u30e4\u30eb\u306e\u56de\u6570\u304c\u5897\u52a0\u3057\u3001\u9867\u5ba2\u306e\u4e0d\u4fbf\u3055\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u8377\u306e\u4e21\u65b9\u306b\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3057\u3066\u3044\u308b\u3002.<\/p><p>SBI\u8a3c\u5238\u306f\u3053\u308c\u307e\u3067\u3001\u300cQANT Web\u300d\u3001\u300cQANT Connect\u300d\u3001\u300cQANT VoC\u300d\u3092\u5c0e\u5165\u3057\u3066\u304d\u305f\u304c\u3001 \u3057\u304b\u3057\u4eca\u56de\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u304c\u6700\u3082\u591a\u3044\u96fb\u8a71\u306b\u3088\u308b\u9867\u5ba2\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032\u3057\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u3001\u9867\u5ba2\u306e\u81ea\u7531\u5f62\u5f0f\u306e\u8a71\u3057\u8a00\u8449\u306b\u57fa\u3065\u3044\u3066\u554f\u984c\u3092\u628a\u63e1\u3057\u3001\u9069\u5207\u306a\u89e3\u6c7a\u7b56\u3078\u3068\u5c0e\u304fAI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u300cQANT Speak\u300d\u3092\u5c0e\u5165\u3057\u305f\u3002.<\/p><p><strong>\u51fa\u5178\uff1a <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000127.000098678.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>RightTouch Co., Ltd. , a provider of AI contact center infrastructure for enterprises, is pleased to announce that its AI operator &ldquo;QANT Speak,&rdquo; which achieves both improved accuracy and reduced operational burden through autonomous improvement, has been implemented in the customer center of SBI Securities Co., Ltd..Following the implementation of this product, the scope of AI operators&rsquo; support expanded to encompass all technical reasons, including PC operation, app and tool settings. They handle 500,000 to 600,000 inquiries annually, achieving a distribution accuracy of over 90% and a self-resolution rate of 85%. Furthermore, the average call duration has been reduced by 1.6 minutes per call, resulting in a total monthly reduction [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":40489,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,1,198,211,237,206],"tags":[1294,641,16450,3617,16451],"ppma_author":[205],"class_list":["post-40457","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-fintech","category-investments","category-japan","category-news","category-regional","tag-customer-service","tag-investment","tag-qant-speak","tag-righttouch","tag-sbi-securities"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SBI Securities Saves 2,933 Monthly Hours With AI<\/title>\n<meta name=\"description\" content=\"SBI Securities and RightTouch promote AI operators across the customer center, saving 2,933 service hours per month and improving CX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/fintech\/investments\/sbi-securities-righttouch-expand-ai-customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SBI Securities Saves 2,933 Monthly Hours With AI\" \/>\n<meta property=\"og:description\" content=\"SBI Securities and RightTouch promote AI operators across the customer center, saving 2,933 service hours per month and improving 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AI","og_description":"SBI Securities and RightTouch promote AI operators across the customer center, saving 2,933 service hours per month and improving 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