{"id":40221,"date":"2026-10-15T09:26:22","date_gmt":"2026-10-15T09:26:22","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=40221"},"modified":"2026-10-15T09:26:22","modified_gmt":"2026-10-15T09:26:22","slug":"nice-helps-rococo-modernize-contact-center-operations","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/business-tech\/nice-helps-rococo-modernize-contact-center-operations\/","title":{"rendered":"NiCE\u3001\u30ed\u30b3\u30b3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u8fd1\u4ee3\u5316\u3092\u652f\u63f4"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p><a href=\"https:\/\/www.nice.com\/ja\" data-no-translation=\"\">NiCE Japan Co., Ltd.<\/a>, \u3001\u4e16\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308bAI\u3092\u6d3b\u7528\u3057\u305fCX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308b\u540c\u793e\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u767a\u8868\u3057\u305f\u3002<a href=\"https:\/\/www.rococo.co.jp\/lp-contactcenter-01\/\" data-no-translation=\"\"> Rococo Co., Ltd.<\/a> has completed the migration from its on-premise PBX system to &rdquo; NiCE CXone ,&rdquo; a cloud-based AI-powered CX platform that helps companies integrate and optimize their entire customer experience at scale.<\/p><p>\u3053\u306e\u79fb\u884c\u306b\u3088\u308a\u3001Rococo\u306f\u904b\u7528\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u696d\u52d9\u306e\u30b9\u30d4\u30fc\u30c9\u3068\u67d4\u8edf\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u305f\u3002\u3055\u3089\u306b\u3001\u5c06\u6765\u7684\u306a\u751f\u6210AI\u3084AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6d3b\u7528\u3092\u652f\u3048\u308b\u6b21\u4e16\u4ee3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d5\u30e9\u3092\u69cb\u7bc9\u3057\u305f\u3002.<\/p><p>\u30ed\u30b3\u30b3\u306f\u3001\u4f01\u696d\u306e\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u3001IT\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3001BPO\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002\u540c\u793e\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30c6\u30af\u30cb\u30ab\u30eb\u30fb\u30bb\u30f3\u30bf\u30fc\uff08GTC\uff09\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u304b\u3089B2C\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u81f3\u308b\u307e\u3067\u3001\u5e45\u5e83\u3044\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u309224\u6642\u9593365\u65e5\u4f53\u5236\u3067\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002 \u9577\u5e74\u4f7f\u7528\u3057\u3066\u304d\u305f\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578bPBX\u306e\u4fdd\u5b88\u671f\u9593\u304c\u7d42\u4e86\u306b\u8fd1\u3065\u3044\u305f\u3053\u3068\u3092\u53d7\u3051\u3001\u30ed\u30b3\u30b3\u306f\u5c06\u6765\u306e\u62e1\u5f35\u6027\u3068AI\u306e\u6d3b\u7528\u3092\u898b\u636e\u3048\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d5\u30e9\u5237\u65b0\u3092\u6c7a\u5b9a\u3057\u305f\u3002.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/business-tech\/keba-acquires-transtechnik-for-french-market-growth\/\" rel=\"bookmark\">KEBA\u3001\u30d5\u30e9\u30f3\u30b9\u5e02\u5834\u3067\u306e\u6210\u9577\u306b\u5411\u3051Transtechnik\u3092\u8cb7\u53ce\u3057\u305f<\/a><\/h4><p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u9ad8\u3044\u53ef\u7528\u6027\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u5b89\u5b9a\u6027\u3068\u5805\u7262\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u304c\u91cd\u8981\u306a\u9078\u5b9a\u57fa\u6e96\u3068\u306a\u3063\u305f\u3002\u307e\u305f\u3001\u5c0e\u5165\u30fb\u904b\u7528\u30b3\u30b9\u30c8\u3001\u756a\u53f7\u30dd\u30fc\u30bf\u30d3\u30ea\u30c6\u30a3\u3078\u306e\u5bfe\u5fdc\u3001\u5c06\u6765\u306e\u62e1\u5f35\u6027\u3082\u512a\u5148\u4e8b\u9805\u3068\u3057\u305f\u3002 \u3044\u304f\u3064\u304b\u306e\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3057\u305f\u7d50\u679c\u3001\u9ad8\u3044\u62e1\u5f35\u6027\u306b\u52a0\u3048\u3001\u5c0e\u5165\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308b\u4f0a\u85e4\u5fe0\u30c6\u30af\u30ce\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30ba\u682a\u5f0f\u4f1a\u793e\uff08CTC\uff09\u304a\u3088\u3073\u30a2\u30a4\u30b5\u30f3\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u682a\u5f0f\u4f1a\u793e\u306e\u512a\u308c\u305f\u63d0\u6848\u529b\u3068\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u8a55\u4fa1\u3057\u3001NiCE CXone\u3092\u63a1\u7528\u3057\u305f\u3002 \u6280\u8853\u9762\u3068\u904b\u7528\u9762\u306e\u4e21\u65b9\u3092\u7db2\u7f85\u3057\u305f\u5305\u62ec\u7684\u306a\u63d0\u6848\u3068\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u7dad\u6301\u3057\u3064\u3064\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u3092\u5b9f\u73fe\u3067\u304d\u305f\u3002.<\/p><p><strong>\u51fa\u5178\uff1a <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000097.000099846.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>NiCE Japan Co., Ltd., a world-leading AI-powered CX (Customer Experience) platform provider, announced that Rococo Co., Ltd. has completed the migration from its on-premise PBX system to &rdquo; NiCE CXone ,&rdquo; a cloud-based AI-powered CX platform that helps companies integrate and optimize their entire customer experience at scale.This migration has enabled Rococo to reduce operating costs and improve operational speed and flexibility. Furthermore, it has built a next-generation contact center infrastructure that will support the future use of generative AI and AI agents.Rococo provides IT outsourcing services, help desks, technical support, and BPO services to support the information systems departments of companies. Its Global Technical Center (GTC) provides a wide [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":40248,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,185,211,237,206,85],"tags":[4030,14753,16328,4285,9731],"ppma_author":[205],"class_list":["post-40221","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-business-tech","category-japan","category-news","category-regional","category-tech","tag-bpo-services","tag-cloud-based","tag-cx-platform","tag-nice","tag-rococo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NiCE Backs Rococo\u2019s Contact Center Upgrade<\/title>\n<meta name=\"description\" content=\"NiCE supports Rococo in updating its contact center operations, focusing on the modernization of customer service workflows.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/business-tech\/nice-helps-rococo-modernize-contact-center-operations\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NiCE Backs Rococo\u2019s Contact Center Upgrade\" \/>\n<meta property=\"og:description\" content=\"NiCE supports Rococo in updating its contact center operations, focusing on the modernization of customer service workflows.\" \/>\n<meta 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