{"id":4018,"date":"2025-01-15T14:42:01","date_gmt":"2025-01-15T14:42:01","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=4018"},"modified":"2025-04-16T16:04:55","modified_gmt":"2025-04-16T16:04:55","slug":"hcltech-and-microsoft-expand-strategic-partnership-to-help-transform-contact-centers-with-generative-ai-and-cloud-based-solutions","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/cloud-communications-martech\/hcltech-and-microsoft-expand-strategic-partnership-to-help-transform-contact-centers-with-generative-ai-and-cloud-based-solutions\/","title":{"rendered":"HCLTech\u3068\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306f\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5927\u3057\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3068\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5909\u9769\u3092\u652f\u63f4\u3059\u308b\u3002"},"content":{"rendered":"<p>\u4e16\u754c\u6709\u6570\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3067\u3042\u308bHCLTech\u306f\u3001\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u3068\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5927\u3057\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3068\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002HCLTech\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u554f\u984c\u89e3\u6c7a\u3092\u52a0\u901f\u3055\u305b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3092\u5f37\u5316\u3057\u3001\u52b9\u7387\u5316\u3092\u4fc3\u9032\u3059\u308b\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u30d5\u30a1\u30fc\u30b9\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308bMicrosoft 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Enterprise Professional Services\u306e\u65e2\u5b58\u9867\u5ba2\u306eMicrosoft Dynamics 365 Contact Center\u3078\u306e\u79fb\u884c\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u512a\u5148\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u3001HCLTech\u306fNuance Migration Factory\u3092\u904b\u55b6\u3057\u3001Nuance\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u52b9\u7387\u7684\u304b\u3064\u5927\u898f\u6a21\u306b\u79fb\u884c\u3059\u308b\u3068\u3068\u3082\u306b\u3001HCLTech\u3068\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306e\u53cc\u65b9\u306b\u3068\u3063\u3066CCaaS\uff08Contact Center as a Service\uff09\u30d3\u30b8\u30cd\u30b9\u3092\u62e1\u5927\u3057\u307e\u3059\u3002HCLTech\u306f\u307e\u305f\u3001Microsoft Dynamics 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Copilot\u6a5f\u80fd\u3092\u65e2\u5b58\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30bb\u30f3\u30bf\u30fc\u6280\u8853\u30b5\u30fc\u30d3\u30b9\u7fa4\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u63d0\u4f9b\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p>\n<p>\u4f1a\u8a71AI\u306b\u95a2\u3059\u308b\u6df1\u3044\u5c02\u9580\u77e5\u8b58\u3092\u6301\u3064550\u4eba\u4ee5\u4e0a\u306e\u30cb\u30e5\u30a2\u30f3\u30b9\u30fb\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30fb\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3067\u69cb\u6210\u3055\u308c\u308b\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306e\u73fe\u5728\u306e\u30c1\u30fc\u30e0\u306f\u3001HCLTech\u306b\u52a0\u308f\u308a\u3001\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306e\u9867\u5ba2\u306b\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u307e\u3059\u3002\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306e\u9867\u5ba2\u306f\u3001\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3001\u5b9f\u88c5\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3001\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3001HCLTech\u306eAI\u4e3b\u5c0e\u306e\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u958b\u767a<\/li>\n<li>Microsoft D365\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u79fb\u884c<\/li>\n<li>\u65b0\u898f\u9867\u5ba2\u306e\u5c0e\u5165<\/li>\n<li>AI\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u542b\u3080\u5171\u540c\u63d0\u4f9b\u30b5\u30fc\u30d3\u30b9\u306e\u62e1\u5927<\/li>\n<\/ul>\n<p>\u300cHCLTech\u306f\u3001\u6025\u6210\u9577\u3059\u308bCCaaS\u5e02\u5834\u3067AI\u4e3b\u5c0e\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u30ea\u30fc\u30c9\u3059\u308b\u305f\u3081\u306b\u5927\u80c6\u306a\u884c\u52d5\u3092\u8d77\u3053\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u5f53\u793e\u306e\u5c02\u9580\u77e5\u8b58\u3068\u3001\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306eGenAI\u3001\u81ea\u52d5\u5316\u3001Copilot\u306e\u80fd\u529b\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u5f53\u793e\u306f\u304a\u5ba2\u69d8\u304cAI\u3068\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306e\u53ef\u80fd\u6027\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u30e6\u30cb\u30fc\u30af\u306a\u7acb\u5834\u306b\u3042\u308a\u307e\u3059\u3002\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u304b\u3089\u6700\u9ad8\u30af\u30e9\u30b9\u306eAI\u4eba\u6750\u3092\u8fce\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5f53\u793e\u306e\u80fd\u529b\u3092\u3055\u3089\u306b\u9ad8\u3081\u3001CCaaS\u5206\u91ce\u306b\u304a\u3051\u308b\u512a\u5148\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3068\u3068\u3082\u306b\u3001HCLTech\u3092AI\u3092\u6d3b\u7528\u3057\u305f\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u63a8\u9032\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u5e02\u5834\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\"<\/p>\n<p>\u300cAI\u3092\u6d3b\u7528\u3057\u3066CCaaS\u5e02\u5834\u3092\u5909\u9769\u3059\u308b\u3068\u3044\u3046\u30d3\u30b8\u30e7\u30f3\u3092\u5171\u6709\u3059\u308bHCLTech\u3068\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5927\u3067\u304d\u308b\u3053\u3068\u3092\u5b09\u3057\u304f\u601d\u3044\u307e\u3059\u3002\u300cHCLTech\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5909\u9769\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308a\u3001\u304a\u5ba2\u69d8\u304cAI\u306e\u529b\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u3001\u898f\u6a21\u62e1\u5927\u3001\u6210\u9577\u3092\u4fc3\u9032\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u7acb\u5834\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <\/strong><a href=\"https:\/\/www.hcltech.com\/press-releases\/hcltech-and-microsoft-expand-strategic-partnership-help-transform-contact-centers\"><strong>HCLTECH<\/strong><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>HCLTech, a leading global technology company, announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact center solutions. HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer service representatives and drives efficiency. As part of the expanded partnership, Nuance\u2019s Enterprise Professional Services business\u2014including the team and existing customer contracts\u2014 will be transferred to HCLTech and become a part of its contact center offering. As part of this, HCLTech will become the exclusive professional services partner for existing customer contracts of the Nuance Enterprise Professional Services organization. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4070,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[189,207,92,237],"tags":[278,280,279],"ppma_author":[205],"class_list":{"0":"post-4018","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cloud-communications-martech","8":"category-international","9":"category-martech","10":"category-news","11":"tag-digital-transformation","12":"tag-hcltech","13":"tag-microsoft-dynamics-365-microsoft"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HCLTech and Microsoft to transform contact centers with gen AI<\/title>\n<meta name=\"description\" content=\"HCLTech and Microsoft expand strategic partnership to help transform contact centers with generative AI and cloud-based solutions\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/hcltech-and-microsoft-expand-strategic-partnership-to-help-transform-contact-centers-with-generative-ai-and-cloud-based-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HCLTech and Microsoft to transform contact centers with gen AI\" \/>\n<meta property=\"og:description\" content=\"HCLTech and Microsoft expand strategic 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