{"id":39967,"date":"2026-10-08T12:13:34","date_gmt":"2026-10-08T12:13:34","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=39967"},"modified":"2026-10-08T12:13:34","modified_gmt":"2026-10-08T12:13:34","slug":"ivry-soramichi-partner-on-ai-phone-automation","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/business-tech\/ivry-soramichi-partner-on-ai-phone-automation\/","title":{"rendered":"IVRy\u3068SORAMICHI\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u96fb\u8a71\u5fdc\u5bfe\u306e\u81ea\u52d5\u5316\u3067\u63d0\u643a"},"content":{"rendered":"

IVRy<\/a> \u306f\u3001SORAMICHI\u3068\u63d0\u643a\u5951\u7d04\u3092\u7de0\u7d50\u3057\u3001\u4f01\u696d\u306e\u81ea\u52d5\u96fb\u8a71\u5fdc\u7b54\u304a\u3088\u3073\u4f1a\u8a71\u30c7\u30fc\u30bf\u306e\u5206\u6790\u30fb\u6d3b\u7528\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u306b\u306a\u3063\u305f\u3002\u4e21\u793e\u306f\u3001Databricks\u3092\u5171\u6709\u306e\u30c7\u30fc\u30bf\u304a\u3088\u3073AI\u30a4\u30f3\u30d5\u30e9\u3068\u3057\u3066\u6d3b\u7528\u3057\u3001\u96fb\u8a71\u3067\u306e\u3084\u308a\u53d6\u308a\u3068\u4f01\u696d\u30c7\u30fc\u30bf\u3092\u9023\u643a\u3055\u305b\u3001\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3092\u30d3\u30b8\u30cd\u30b9\u6d3b\u52d5\u3092\u652f\u3048\u308b\u60c5\u5831\u3078\u3068\u5909\u63db\u3059\u308b\u3002.<\/p>

\u96fb\u8a71\u306f\u3001\u9867\u5ba2\u304c\u81ea\u8eab\u306e\u8981\u671b\u3084\u61f8\u5ff5\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u76f4\u63a5\u4f1d\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u4f9d\u7136\u3068\u3057\u3066\u9867\u5ba2\u304c\u9023\u7d61\u3092\u53d6\u308b\u624b\u6bb5\u306e\u4e00\u3064\u3067\u3042\u308b\u3002\u3057\u304b\u3057\u3001\u3053\u3046\u3057\u305f\u4f1a\u8a71\u306e\u5185\u5bb9\u306f\u3001\u5f93\u6765\u3001\u30d3\u30b8\u30cd\u30b9\u6d3b\u52d5\u306b\u304a\u3044\u3066\u53ce\u96c6\u30fb\u5206\u6790\u30fb\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u56f0\u96e3\u3067\u3042\u3063\u305f\u3002\u73fe\u5728\u3001\u4eba\u624b\u4e0d\u8db3\u304c\u9032\u3093\u3067\u3044\u308b\u305f\u3081\u3001\u96fb\u8a71\u5bfe\u5fdc\u306b\u5fc5\u8981\u306a\u6642\u9593\u3068\u4eba\u54e1\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u307e\u3059\u307e\u3059\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u308b\u3002.<\/p>

Under the partnership, SORAMICHI will propose IVRy’s conversational AI platform, IVRy, to enterprise customers it supports. IVRy uses AI to handle initial telephone responses around the clock, helping automate routine inquiries and standardize response operations.<\/p>

The partnership also focuses on making the data generated through telephone conversations available for broader analysis. SORAMICHI will connect conversation data accumulated through IVRy with customers’ existing data platforms, allowing telephone interactions to be analyzed alongside information from other business channels rather than being treated as an isolated data source.<\/p>

\u4e21\u793e\u3068\u3082\u3001\u30c7\u30fc\u30bf\u30a4\u30f3\u30d5\u30e9\u306e\u4e00\u90e8\u3068\u3057\u3066Databricks\u3092\u63a1\u7528\u3057\u3066\u3044\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f1a\u8a71\u30c7\u30fc\u30bf\u306e\u7d71\u5408\u3068\u5206\u6790\u3092\u884c\u3046\u305f\u3081\u306e\u6280\u8853\u7684\u57fa\u76e4\u304c\u6574\u3063\u3066\u3044\u308b\u3002 SORAMICHI\u306f\u3001\u6226\u7565\u7b56\u5b9a\u3001\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u69cb\u7bc9\u3001\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u6a5f\u68b0\u5b66\u7fd2\u3001\u751f\u6210AI\u3001\u9867\u5ba2\u4f53\u9a13\u304a\u3088\u3073CRM\u6226\u7565\u3001\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b7\u30b9\u30c6\u30e0\u958b\u767a\u30fb\u904b\u7528\u306a\u3069\u3001\u5e45\u5e83\u3044\u5206\u91ce\u3067\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u304d\u305f\u5b9f\u7e3e\u304c\u3042\u308b\u3002\u307e\u305f\u3001Databricks\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3082\u3042\u308b\u3002.<\/p>

\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u7d71\u5408\u3055\u308c\u308c\u3070\u3001\u96fb\u8a71\u4f1a\u8a71\u304b\u3089\u84c4\u7a4d\u3055\u308c\u305f\u300c\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u300d\u60c5\u5831\u3092\u5206\u6790\u3057\u3001\u88fd\u54c1\u958b\u767a\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u306a\u3069\u306b\u6d3b\u7528\u3067\u304d\u308b\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u96fb\u8a71\u696d\u52d9\u3068\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u306e\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002.<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a Fontplop\u304c\u30d6\u30e9\u30a6\u30b6\u30d9\u30fc\u30b9\u306e\u30c6\u30ad\u30b9\u30c8\u30c4\u30fc\u30eb\u3092\u642d\u8f09\u3057\u3066\u30ea\u30cb\u30e5\u30fc\u30a2\u30eb\u3057\u305f<\/a><\/h4>

\u4e21\u793e\u306f\u3001\u3053\u306e\u63d0\u643a\u304c\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304c\u81a8\u5927\u306a\u91cf\u306b\u4e0a\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u7279\u306b\u610f\u7fa9\u6df1\u3044\u3082\u306e\u306b\u306a\u308b\u3068\u898b\u8fbc\u3093\u3067\u3044\u308b\u3002\u81ea\u52d5\u96fb\u8a71\u5fdc\u7b54\u3068\u30c7\u30fc\u30bf\u5206\u6790\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u96fb\u8a71\u5bfe\u5fdc\u306b\u4f34\u3046\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u306b\u542b\u307e\u308c\u308b\u60c5\u5831\u3092\u3088\u308a\u6709\u52b9\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3002.<\/p>

IVRy\u306b\u3088\u308b\u3068\u3001\u3053\u306e\u63d0\u643a\u3067\u306f\u5f53\u521d\u3001\u96fb\u8a71\u5bfe\u5fdc\u306e\u54c1\u8cea\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u3064\u3064\u3001\u901a\u8a71\u3092\u901a\u3058\u3066\u53ce\u96c6\u3057\u305f\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u88fd\u54c1\u958b\u767a\u3084\u7d4c\u55b6\u5224\u65ad\u306b\u6d3b\u7528\u3057\u3066\u3044\u304f\u3068\u3044\u3046\u3002\u307e\u305f\u3001\u4e21\u793e\u306f\u4f1a\u8a71\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u696d\u754c\u5225\u30e2\u30c7\u30eb\u306e\u958b\u767a\u3082\u8a08\u753b\u3057\u3066\u3044\u308b\u3002.<\/p>

IVRy\u306b\u3088\u308b\u3068\u30012026\u5e749\u6708\u672b\u6642\u70b9\u3067\u3001\u540c\u793e\u306e\u4f1a\u8a71\u578bAI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u65e5\u672c\u5168\u56fd\u306e47\u90fd\u9053\u5e9c\u770c\u304a\u3088\u307399\u696d\u7a2e\u306b\u308f\u305f\u3063\u30667\u4e07\u4ef6\u4ee5\u4e0a\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u767a\u884c\u3057\u305f\u3068\u3044\u3046\u3002\u540c\u793e\u306f2019\u5e743\u6708\u306b\u8a2d\u7acb\u3055\u308c\u3001\u672c\u793e\u306f\u6771\u4eac\u306b\u3042\u308b\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

IVRy has entered into a partnership agreement with SORAMICHI to help businesses with both automated telephone response and the analysis and use of conversation data. The two companies will use Databricks as a shared data and AI infrastructure to link telephone interactions with enterprise data and turn customer conversations into information that can support business activities.Telephone calls are still a way for customers to reach out because customers can directly express their needs their concerns and their feedback. However the content of these conversations has traditionally been hard to collect, analyze and use, in business efforts. At the time a lack of workers is making it more important to cut […]<\/p>\n","protected":false},"author":7,"featured_media":39998,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,185,211,237,206,85],"tags":[16174,13607,9975,2334,2488],"ppma_author":[572],"class_list":["post-39967","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-business-tech","category-japan","category-news","category-regional","category-tech","tag-ai-phone-automation","tag-data","tag-development","tag-ivry","tag-soramichi"],"yoast_head":"\nIVRy 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