{"id":38816,"date":"2026-09-07T12:17:10","date_gmt":"2026-09-07T12:17:10","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=38816"},"modified":"2026-09-07T12:17:10","modified_gmt":"2026-09-07T12:17:10","slug":"yap-and-icarus-partner-on-ai-for-medical-call-support","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/health-tech\/yap-and-icarus-partner-on-ai-for-medical-call-support\/","title":{"rendered":"Yap\u3068Icarus\u3001\u533b\u7642\u96fb\u8a71\u5bfe\u5fdc\u5411\u3051AI\u3067\u63d0\u643a"},"content":{"rendered":"

Yap Inc.<\/a> \u3068\u30b5\u30fc\u30d3\u30b9\u5951\u7d04\u3092\u7de0\u7d50\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002 \u30a4\u30ab\u30ed\u30b9\u30fb\u30a8\u30b9\u30a2\u30fc\u30eb\u30a8\u30eb<\/a> 2026\u5e748\u670825\u65e5\u3001\u533b\u7642\u6a5f\u95a2\u3078\u306e\u96fb\u8a71\u5fdc\u5bfe\u306bAI\u3092\u6d3b\u7528\u3057\u305f\u97f3\u58f0\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u958b\u767a\u30fb\u63d0\u4f9b\u3057\u3066\u3044\u308b\u30a4\u30bf\u30ea\u30a2\u306e\u4f01\u696d\u304c\u30012026\u5e745\u670828\u65e5\u306b\u4e21\u793e\u306f\u4e8b\u696d\u63d0\u643a\u306b\u95a2\u3059\u308b\u57fa\u672c\u5408\u610f\u66f8\u3092\u7de0\u7d50\u3057\u3066\u304a\u308a\u3001\u4eca\u56de\u306e\u5408\u610f\u3092\u53d7\u3051\u3001\u65e5\u672c\u5e02\u5834\u306b\u5411\u3051\u305f\u5177\u4f53\u7684\u306a\u5e02\u5834\u8abf\u67fb\u3092\u958b\u59cb\u3059\u308b\u3002.<\/p>\n

Based on this agreement, we will begin research to adapt Icarus’s AI voice assistant service, currently provided to medical institutions in Italy, to suit the Japanese medical environment. The goal is to create a system where AI handles initial phone calls, sorting inquiries, and scheduling appointments, allowing medical professionals to focus on calls that truly require human intervention.<\/p>\n

\u8abf\u67fb\u7d50\u679c\u3092\u8e0f\u307e\u3048\u3001\u65e5\u672c\u5e02\u5834\u5411\u3051\u306e\u4ed5\u69d8\u3092\u691c\u8a0e\u3057\u3001\u533b\u7642\u6a5f\u95a2\u3067\u306e\u30d1\u30a4\u30ed\u30c3\u30c8\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5b9f\u65bd\u3092\u76ee\u6307\u3059\u3002\u305f\u3060\u3057\u3001\u65e5\u672c\u3067\u306e\u767a\u58f2\u6642\u671f\u306f\u73fe\u6642\u70b9\u3067\u306f\u672a\u5b9a\u3060\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u30cf\u30fc\u30c8\u30e9\u30f3\u30c9\u30fb\u30c7\u30fc\u30bf\u304c\u65e5\u672c\u30ce\u30fc\u30d9\u30eb\u30b0\u30eb\u30fc\u30d7\u306b\u52a0\u308f\u308a\u3001AI\u3068\u54c1\u8cea\u5de5\u5b66\u306e\u5206\u91ce\u3092\u62e1\u5927\u3059\u308b<\/a><\/h4>\n

In Japan, too, answering phone calls at medical institutions is a burden on frontline staff. There are 105,690 general clinics in Japan (Ministry of Health, Labour and Welfare, “Survey on the Dynamics of Medical Facilities,” preliminary figures as of the end of May 2026, published July 31, 2026). In many of these, both appointments and inquiries begin by phone, and reception staff are responsible for both assisting patients at the counter and answering phone calls simultaneously. Every time the phone rings, their work is interrupted. In individual interviews conducted by Yap itself from July to August 2026 prior to this contract, with 12 patients and medical professionals, the volume of phone calls varied greatly from facility to facility, and the burden was described in terms of the number of calls in facilities where it was particularly heavy. A nurse working at a clinic that had introduced web reservations reported receiving more than 10 calls a day just for her to handle, while a medical office worker (with 7 years of experience) at a dispensing pharmacy reported receiving 11 to 20 calls a day on a single phone line. On the other hand, pharmacists at private pharmacies (with 15 years of experience) handle 1 to 5 phone calls per day, indicating that the burden of phone calls varies greatly depending on the facility. In addition, in a pre-survey conducted when recruiting participants for the interviews, 15 out of 20 respondents from the clinic work category answered that they “often” or “sometimes” experience difficulties when phone calls interrupt other tasks.<\/p>\n

\u51fa\u5178\uff1a PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Yap Inc. is pleased to announce that it has entered into a service agreement with Icarus Srl an Italian company that develops and provides voice assistants that use AI to answer calls to medical institutions, on August 25, 2026. The two companies had previously signed a memorandum of understanding regarding business cooperation on May 28, 2026, and following this agreement, they will commence concrete market research for the Japanese market. Based on this agreement, we will begin research to adapt Icarus’s AI voice assistant service, currently provided to medical institutions in Italy, to suit the Japanese medical environment. The goal is to create a system where AI handles initial phone […]<\/p>\n","protected":false},"author":4,"featured_media":38859,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[89,207,237],"tags":[15325,102,15324,15323,15326],"ppma_author":[205],"class_list":["post-38816","post","type-post","status-publish","format-standard","has-post-thumbnail","category-health-tech","category-international","category-news","tag-icarus-partner","tag-japanese-market","tag-medical-call-support","tag-medical-institutions","tag-yap"],"yoast_head":"\nYap, Icarus Team 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