{"id":38036,"date":"2026-08-20T10:47:39","date_gmt":"2026-08-20T10:47:39","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=38036"},"modified":"2026-08-20T10:47:39","modified_gmt":"2026-08-20T10:47:39","slug":"techmatrix-fasthelp-and-msys-omnis-begin-collaboration","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/business-tech\/techmatrix-fasthelp-and-msys-omnis-begin-collaboration\/","title":{"rendered":"Techmatrix FastHelp\u3068MSYS Omnis\u304c\u63d0\u643a\u3092\u958b\u59cb\u3057\u307e\u3057\u305f"},"content":{"rendered":"<p><a href=\"https:\/\/www.techmatrix.co.jp\/index.html\">\u30c6\u30c3\u30af\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u30fb\u30b3\u30fc\u30dd\u30ec\u30fc\u30b7\u30e7\u30f3<\/a> \u305d\u3057\u3066<a href=\"https:\/\/www.marubeni.com\/en\/\"> Marubeni I-DIGIO Group&#8217;s Marubeni Information Systems Corporation<\/a> will begin offering a service that integrates Techmatrix&#8217;s CRM system for contact centers, &#8220;<a href=\"https:\/\/fastseries.jp\/\">\u30d5\u30a1\u30b9\u30c8\u30d8\u30eb\u30d7<\/a>,&#8221; with Marubeni I-DIGIO Group&#8217;s voice recognition service, &#8220;MSYS Omnis&#8221;, starting , August 20, 2026. This integration will enable the registration of AI-powered real-time voice recognition and automatic summarization results of calls as call history in the CRM. This will reduce the workload for operators in creating call history, providing an environment where they can focus on higher-quality service and customer follow-up. Furthermore, by utilizing the accumulated, consistent call history data, it will support the improvement of contact center operational efficiency and customer experience.<\/p>\n<h3>\u80cc\u666f\u30fb\u6982\u8981<\/h3>\n<p>\u8fd1\u5e74\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30c1\u30e3\u30cd\u30eb\u306f\u96fb\u8a71\u306b\u3068\u3069\u307e\u3089\u305a\u3001E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30a6\u30a7\u30d6\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u306e\u975e\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3078\u3068\u6025\u901f\u306b\u62e1\u5927\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u591a\u69d8\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u3066\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u96fb\u8a71\u306f\u4f9d\u7136\u3068\u3057\u3066\u9867\u5ba2\u3068\u306e\u4e3b\u8981\u306a\u63a5\u70b9\u3067\u3042\u308a\u3001\u7279\u306b\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u7dca\u6025\u306e\u4e8b\u6848\u306b\u304a\u3044\u3066\u306f\u4e0d\u53ef\u6b20\u306a\u624b\u6bb5\u3067\u3059\u3002 \u3057\u305f\u304c\u3063\u3066\u3001\u96fb\u8a71\u30b5\u30dd\u30fc\u30c8\u306e\u54c1\u8cea\u3068\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981\u306a\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002.<\/p>\n<p>\u9ad8\u54c1\u8cea\u306a\u96fb\u8a71\u30b5\u30fc\u30d3\u30b9\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u307e\u3059\u304c\u3001\u901a\u8a71\u3054\u3068\u306e\u8a18\u9332\u4f5c\u696d\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u8ca0\u62c5\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u901a\u8a71\u5c65\u6b74\u30c7\u30fc\u30bf\u3092\u9069\u5207\u306b\u84c4\u7a4d\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u306f\u3001\u4e00\u8cab\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u7dad\u6301\u3084\u3001\u9ad8\u5ea6\u306a\u300c\u9867\u5ba2\u306e\u58f0\uff08VOC\uff09\u300d\u5206\u6790\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u3053\u3046\u3057\u305f\u7406\u7531\u304b\u3089\u3001\u901a\u8a71\u9332\u97f3\u3092\u52b9\u7387\u5316\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u901a\u8a71\u5c65\u6b74\u30c7\u30fc\u30bf\u3092\u4f7f\u3044\u3084\u3059\u3044\u5f62\u5f0f\u3067\u84c4\u7a4d\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>\n<p>Techmatrix&#8217;s CRM system for contact centers, &#8220;FastHelp,&#8221; has supported efficient and high-quality customer service by centrally managing customer information from multiple channels, including telephone. This integration utilizes Marubeni I-DIGIO Group&#8217;s voice recognition service &#8220;Omnis&#8221; to automatically transcribe and summarize telephone conversations into text, which can then be registered in the &#8220;FastHelp&#8221; call history, providing the following benefits:<\/p>\n<p>\u901a\u8a71\u5f8c\u306e\u51e6\u7406\u306e\u52b9\u7387\u5316\uff1aAI\u3092\u6d3b\u7528\u3057\u305f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u97f3\u58f0\u8a8d\u8b58\u3068\u901a\u8a71\u306e\u81ea\u52d5\u8981\u7d04\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u901a\u8a71\u5c65\u6b74\u3092\u4f5c\u6210\u3059\u308b\u306e\u306b\u5fc5\u8981\u306a\u6642\u9593\u3068\u52b4\u529b\uff08\u901a\u8a71\u5f8c\u306e\u4f5c\u696d\uff09\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3057\u307e\u3059\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/business-tech\/why-ontology-is-making-a-comeback-in-japans-ai-industry\/\" rel=\"bookmark\">\u306a\u305c\u30aa\u30f3\u30c8\u30ed\u30b8\u30fc\u304c\u65e5\u672c\u306eAI\u696d\u754c\u3067\u518d\u3073\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u308b\u306e\u304b<\/a><\/h4>\n<p>\u901a\u8a71\u5c65\u6b74\u30c7\u30fc\u30bf\u306e\u6d3b\u7528\uff1a\u696d\u52d9\u306b\u5fdc\u3058\u3066\u8981\u7d04\u30d1\u30bf\u30fc\u30f3\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u305f\u3081\u3001\u901a\u8a71\u5185\u5bb9\u304b\u3089\u5fc5\u8981\u306a\u60c5\u5831\u3092\u4e00\u8cab\u3057\u305f\u8a73\u7d30\u5ea6\u3067\u6574\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001Q&amp;A\u306e\u5019\u88dc\u62bd\u51fa\u3001VOC\u5206\u6790\u3001\u54c1\u8cea\u7ba1\u7406\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u76ee\u7684\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002.<\/p>\n<p>\u4f4e\u30b3\u30b9\u30c8\u304b\u3064\u77ed\u671f\u9593\u3067\u306e\u5c0e\u5165\uff1a\u7d71\u5408\u306b\u958b\u767a\u4f5c\u696d\u306f\u4e0d\u8981\u3067\u3042\u308a\u3001\u8a2d\u5b9a\u306e\u307f\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5c0e\u5165\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3068\u5c0e\u5165\u671f\u9593\u306e\u77ed\u7e2e\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002.<\/p>\n<p>\u3053\u308c\u3089\u306e\u63aa\u7f6e\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u5f8c\u306e\u8a18\u9332\u7ba1\u7406\u306b\u304b\u304b\u308b\u696d\u52d9\u8ca0\u62c5\u304c\u8efd\u6e1b\u3055\u308c\u3001\u84c4\u7a4d\u3055\u308c\u305f\u3084\u308a\u53d6\u308a\u306e\u5c65\u6b74\u306e\u6d3b\u7528\u304c\u4fc3\u9032\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u751f\u7523\u6027\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002.<\/p>\n<p><strong>\u51fa\u5178\uff1a <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000063.000019103.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Techmatrix Corporation and Marubeni I-DIGIO Group&#8217;s Marubeni Information Systems Corporation will begin offering a service that integrates Techmatrix&#8217;s CRM system for contact centers, &#8220;FastHelp,&#8221; with Marubeni I-DIGIO Group&#8217;s voice recognition service, &#8220;MSYS Omnis&#8221;, starting , August 20, 2026. This integration will enable the registration of AI-powered real-time voice recognition and automatic summarization results of calls as call history in the CRM. This will reduce the workload for operators in creating call history, providing an environment where they can focus on higher-quality service and customer follow-up. Furthermore, by utilizing the accumulated, consistent call history data, it will support the improvement of contact center operational efficiency and customer experience. Background\/Summary In recent [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":38072,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,185,211,237,206,85],"tags":[1217,887,14832,888,14831],"ppma_author":[205],"class_list":["post-38036","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-business-tech","category-japan","category-news","category-regional","category-tech","tag-ai-powered","tag-fasthelp","tag-omnis-begin","tag-techmatrix","tag-voice-recognition"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FastHelp and MSYS Omnis Join Forces for CX<\/title>\n<meta name=\"description\" content=\"Techmatrix and Marubeni Group are collaborating through FastHelp and MSYS Omnis to support efficient and connected customer service .\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/business-tech\/techmatrix-fasthelp-and-msys-omnis-begin-collaboration\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FastHelp and MSYS Omnis Join Forces for CX\" \/>\n<meta property=\"og:description\" content=\"Techmatrix and Marubeni Group are collaborating through FastHelp and MSYS Omnis to support efficient and connected customer service .\" 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.","og_url":"https:\/\/itbusinesstoday.com\/ja\/tech\/business-tech\/techmatrix-fasthelp-and-msys-omnis-begin-collaboration\/","og_site_name":"itbusinesstoday","article_published_time":"2026-08-20T10:47:39+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/08\/Techmatrixs-FastHelp-and-Marubeni-I-DIGIO-Groups-MSYS-Omnis-have-begun-collaboration.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"3\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/tech\/business-tech\/techmatrix-fasthelp-and-msys-omnis-begin-collaboration\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/tech\/business-tech\/techmatrix-fasthelp-and-msys-omnis-begin-collaboration\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"Techmatrix 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