{"id":37514,"date":"2026-08-07T11:11:26","date_gmt":"2026-08-07T11:11:26","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=37514"},"modified":"2026-08-07T11:11:26","modified_gmt":"2026-08-07T11:11:26","slug":"levacli-deploys-channeltalk-ai-for-patient-support","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/health-tech\/levacli-deploys-channeltalk-ai-for-patient-support\/","title":{"rendered":"Levacli\u3001\u60a3\u8005\u652f\u63f4\u306e\u305f\u3081\u306bChannelTalk AI\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f"},"content":{"rendered":"<p>\u30ec\u30d0\u30ec\u30c3\u30b8\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u5411\u4e0a\u3068\u60a3\u8005\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u306e\u52b9\u7387\u5316\u3092\u56f3\u308b\u53d6\u308a\u7d44\u307f\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001\u540c\u793e\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u533b\u7642\u76f8\u8ac7\u30b5\u30fc\u30d3\u30b9\u300cLevacli\u300d\u306b\u300cChannelTalk\u300d\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002Channel Corporation\u304c\u958b\u767a\u3057\u305f\u3053\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u30012026\u5e743\u670816\u65e5\u3088\u308a\u904b\u7528\u3092\u958b\u59cb\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n<p>The company is using a combination of ChannelTalk&#8217;s Workflow, AI Agent ALF, and Email features. Together, these bring inquiries from email, inquiry forms, and live chat into one place instead of handling them separately. Patients can also receive responses around the clock through AI, making it possible to get answers to common questions even outside business hours. This also reduces the amount of routine work handled by the support team.<\/p>\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c0e\u5165\u3059\u308b\u524d\u3001\u30ec\u30f4\u30a1\u30af\u30ea\u793e\u3067\u306f\u3044\u304f\u3064\u304b\u306e\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u5206\u6563\u3057\u3066\u3044\u305f\u305f\u3081\u3001\u7ba1\u7406\u304c\u56f0\u96e3\u3067\u3057\u305f\u3002\u5f93\u6765\u306e\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u5b9a\u7fa9\u3055\u308c\u305f\u30b7\u30ca\u30ea\u30aa\u306b\u3057\u304b\u5bfe\u5fdc\u3067\u304d\u305a\u3001\u30c1\u30fc\u30e0\u304c\u60a3\u8005\u306e\u61f8\u5ff5\u306e\u771f\u306e\u539f\u56e0\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u3044\u5834\u5408\u304c\u591a\u3005\u3042\u308a\u307e\u3057\u305f\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/health-tech\/pharma\/em-systems-and-good-cycle-systems-merge-systems\/\" rel=\"bookmark\">EM Systems\u793e\u3068Good Cycle Systems\u793e\u304c\u5408\u4f75\u3057\u307e\u3057\u305f<\/a><\/h4>\n<p>AI Agent ALF approaches these conversations differently. Instead of relying on fixed conversation flows, it responds to free-text questions by referring to FAQs and the company&#8217;s internal knowledge base. That allows it to provide answers that are more relevant to each patient&#8217;s question without limiting the conversation to preset options.<\/p>\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u3055\u3089\u306a\u308b\u652f\u63f4\u3082\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067 <a href=\"https:\/\/channel.io\/jp\">\u30c1\u30e3\u30f3\u30cd\u30eb\u30c8\u30fc\u30af<\/a>&#8216;s analytics, <a href=\"https:\/\/levcli.jp\/\">\u30ec\u30f4\u30a1\u30af\u30ea<\/a> \u60a3\u8005\u3055\u3093\u304b\u3089\u6700\u3082\u983b\u7e41\u306b\u5bc4\u305b\u3089\u308c\u308b\u8cea\u554f\u3092\u7279\u5b9a\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u304c\u5fc5\u8981\u306a\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u8ab2\u984c\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u540c\u793e\u306f\u3001\u3053\u308c\u306b\u3088\u308a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u89e3\u6c7a\u3055\u308c\u308b\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u304c\u5897\u52a0\u3057\u3001\u56de\u7b54\u307e\u3067\u306e\u5f85\u3061\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u60a3\u8005\u3055\u3093\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u8a3a\u7642\u3092\u3088\u308a\u5229\u7528\u3057\u3084\u3059\u304f\u306a\u308b\u3068\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u6642\u306b\u3001\u30b5\u30dd\u30fc\u30c8\u30b9\u30bf\u30c3\u30d5\u306f\u3001\u3088\u308a\u8a73\u7d30\u306a\u30b5\u30dd\u30fc\u30c8\u3084\u8907\u96d1\u306a\u652f\u63f4\u3092\u5fc5\u8981\u3068\u3059\u308b\u60a3\u8005\u3055\u3093\u3078\u306e\u5bfe\u5fdc\u306b\u3001\u3088\u308a\u591a\u304f\u306e\u6642\u9593\u3092\u5272\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Leverages Co., Ltd. has introduced ChannelTalk to its online medical consultation service, Levacli, as part of its efforts to improve customer support and make patient communication easier to manage. The AI-powered customer communication platform, developed by Channel Corporation, has been in operation since March 16, 2026. The company is using a combination of ChannelTalk&#8217;s Workflow, AI Agent ALF, and Email features. Together, these bring inquiries from email, inquiry forms, and live chat into one place instead of handling them separately. Patients can also receive responses around the clock through AI, making it possible to get answers to common questions even outside business hours. This also reduces the amount of routine [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":37531,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,89,211,237,1838,206],"tags":[533,555,14477,1363,14478],"ppma_author":[572],"class_list":["post-37514","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-health-tech","category-japan","category-news","category-quick-reads","category-regional","tag-ai-agent","tag-channel-corporation","tag-channeltalk","tag-health-tech","tag-levacli"],"yoast_head":"<!-- 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