{"id":37410,"date":"2026-08-06T10:26:17","date_gmt":"2026-08-06T10:26:17","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=37410"},"modified":"2026-08-06T10:27:32","modified_gmt":"2026-08-06T10:27:32","slug":"hacomono-ai-manager-launches-ai-customer-support","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/hacomono-ai-manager-launches-ai-customer-support\/","title":{"rendered":"Hacomono AI Manager\u3001AI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb\u3057\u307e\u3057\u305f"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p><a href=\"https:\/\/www.hacomono.co.jp\/\" data-no-translation=\"\">hacomono Co., Ltd.<\/a>, which provides the all-in-one management system &ldquo;hacomono&rdquo; for wellness\/exercise facilities, has launched &ldquo;hacomono AI Manager,&rdquo; an AI customer service support product that enables anyone to provide customer service tailored to the individual membership goals and expectations of each member.<\/p><p>As store operations become more digitized and labor-saving, the value of the time freed up by systems is expanding from mere efficiency to &ldquo;creating a better member experience.&rdquo; We believe that reinvesting that time into communication that only humans can provide will lead to personalized customer service and long-term customer retention, and that&rsquo;s why we developed this product. By having the AI &#8203;&#8203;suggest &ldquo;what to say&rdquo; to target members that the store has set in advance, it supports personalized customer service for each member without relying on experience or intuition.<\/p><h3>\u958b\u767a\u306e\u80cc\u666f<\/h3><p>\u30d5\u30a3\u30c3\u30c8\u30cd\u30b9\u65bd\u8a2d\u3067\u306f\u3001\u5165\u4f1a\u5f8c2\u30f6\u6708\u4ee5\u5185\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u3001\u4f1a\u54e1\u304c\u65bd\u8a2d\u3092\u5229\u7528\u3057\u7d9a\u3051\u308b\uff08LTV\u306e\u5411\u4e0a\uff09\u305f\u3081\u306b\u6975\u3081\u3066\u91cd\u8981\u3060\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30b9\u30bf\u30c3\u30d5\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u65e5\u3005\u306e\u696d\u52d9\u306b\u8ffd\u308f\u308c\u3066\u3057\u307e\u3044\u3001\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u5404\u4f1a\u54e1\u306b\u4e00\u8cab\u3057\u3066\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u3044\u5834\u5408\u304c\u591a\u3044\u306e\u3067\u3059\u3002.<\/p><p>To solve these on-site challenges and create an environment where everyone can practice &ldquo;customer service that only humans can provide,&rdquo; hacomono developed &ldquo;hacomono AI Manager.&rdquo;<\/p><p>AI\u3092\u6d3b\u7528\u3057\u3066\u5404\u30b9\u30bf\u30c3\u30d5\u306e\u7d4c\u9a13\u3084\u76f4\u611f\u3092\u88dc\u5b8c\u3059\u308b\u3053\u3068\u3067\u3001\u5e97\u8217\u5168\u4f53\u3092\u901a\u3058\u3066\u9867\u5ba2\u672c\u4f4d\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u518d\u73fe\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/wovn-introduces-ai-powered-image-translation-tool\/\" rel=\"bookmark\">WOVN\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u753b\u50cf\u7ffb\u8a33\u30c4\u30fc\u30eb\u3092\u767a\u8868\u3057\u307e\u3057\u305f<\/a><\/h4><p><strong>\u73fe\u5834\u3067\u767a\u751f\u3057\u3066\u3044\u305f4\u3064\u306e\u8ab2\u984c\uff1a<\/strong><\/p><p>\u58f0\u3092\u304b\u3051\u308b\u3079\u304d\u4f1a\u54e1\u306b\u6c17\u3065\u3044\u3066\u3044\u306a\u3044<\/p><p>\u5165\u4f1a\u3057\u305f\u3070\u304b\u308a\u306e\u65b9\u3084\u3001\u5229\u7528\u983b\u5ea6\u304c\u4f4e\u4e0b\u3057\u3066\u3044\u308b\u65b9\u304c\u6765\u9928\u3055\u308c\u305f\u5834\u5408\u3067\u3082\u3001\u591a\u5fd9\u306a\u30b9\u30bf\u30c3\u30d5\u306f\u305d\u308c\u306b\u6c17\u3065\u304b\u305a\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u58f0\u3092\u304b\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002.<\/p><p>If you don&rsquo;t understand each member&rsquo;s reasons for joining or their expectations, you end up providing uniform greetings and responses, making it difficult to tailor service to each individual.<\/p><p>\u9867\u5ba2\u5bfe\u5fdc\u306e\u305f\u3073\u306bPC\u306b\u8a73\u7d30\u3092\u8a18\u9332\u3059\u308b\u4f5c\u696d\u306f\u5927\u304d\u306a\u8ca0\u62c5\u3068\u306a\u3063\u3066\u304a\u308a\u3001\u5bfe\u5fdc\u5c65\u6b74\u306e\u84c4\u7a4d\u304c\u59a8\u3052\u3089\u308c\u3001\u30b9\u30bf\u30c3\u30d5\u9593\u306e\u60c5\u5831\u5171\u6709\u3082\u56f0\u96e3\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002.<\/p><p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u6210\u679c\u3092\u53ef\u8996\u5316\u3067\u304d\u306a\u3044\u305f\u3081\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304c\u9867\u5ba2\u7dad\u6301\u7387\u3084\u518d\u6765\u5e97\u7387\u306b\u3069\u306e\u3088\u3046\u306b\u5bc4\u4e0e\u3057\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u304f\u3001\u305d\u306e\u7d50\u679c\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u7814\u4fee\u3001\u5e97\u8217\u306e\u6539\u5584\u3001\u304a\u3088\u3073\u9069\u5207\u306a\u8a55\u4fa1\u306e\u59a8\u3052\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002.<\/p><p><strong>\u51fa\u5178\uff1a <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000202.000021418.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>hacomono Co., Ltd., which provides the all-in-one management system &ldquo;hacomono&rdquo; for wellness\/exercise facilities, has launched &ldquo;hacomono AI Manager,&rdquo; an AI customer service support product that enables anyone to provide customer service tailored to the individual membership goals and expectations of each member.As store operations become more digitized and labor-saving, the value of the time freed up by systems is expanding from mere efficiency to &ldquo;creating a better member experience.&rdquo; We believe that reinvesting that time into communication that only humans can provide will lead to personalized customer service and long-term customer retention, and that&rsquo;s why we developed this product. By having the AI &#8203;&#8203;suggest &ldquo;what to say&rdquo; to target members [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":37420,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[10300,14428,1294,14429,13948],"ppma_author":[205],"class_list":["post-37410","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-ai-manager","tag-ai-suggest","tag-customer-service","tag-digitalization","tag-hacomono"],"yoast_head":"<!-- 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