{"id":37215,"date":"2026-08-03T12:34:03","date_gmt":"2026-08-03T12:34:03","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=37215"},"modified":"2026-08-03T12:34:03","modified_gmt":"2026-08-03T12:34:03","slug":"mobilus-launches-ai-chat-contact-center-platform","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/mobilus-launches-ai-chat-contact-center-platform\/","title":{"rendered":"Mobilus\u3001AI\u30c1\u30e3\u30c3\u30c8\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u30ea\u30ea\u30fc\u30b9"},"content":{"rendered":"

Mobilus has launched MOBI BOT GenAI, kind of a new AI chat agent package that mixes five AI-powered chat abilities into one go, including generative AI, RAG, vector search, scenario based automation, and web search, all packaged for contact centers. Also it comes with ongoing implementation and operational support, so businesses can keep working on their AI adoption and performance, like not just at launch, but over time.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a OpenHome\u3068ElevenLabs\u3001\u65e5\u672c\u306b\u304a\u3051\u308b\u97f3\u58f0AI\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3055\u305b\u308b\u958b\u767a\u8005\u5411\u3051\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u958b\u59cb<\/a><\/h4>\n

This release arrives while many organizations still can\u2019t quite turn AI chatbot investments into outcomes you can measure in customer service. With this one platform \u30e2\u30d3\u30eb\u30b9<\/a> is trying to bring automated chat, human agent handoffs, and security features together, so support teams can run things more simply while enterprises can deal with everyday questions, the more complex stuff, and even those shifting customer expectations, a bit more effectively.<\/p>","protected":false},"excerpt":{"rendered":"

Mobilus has launched MOBI BOT GenAI, kind of a new AI chat agent package that mixes five AI-powered chat abilities into one go, including generative AI, RAG, vector search, scenario based automation, and web search, all packaged for contact centers. Also it comes with ongoing implementation and operational support, so businesses can keep working on their AI adoption and performance, like not just at launch, but over time. Also Read: OpenHome and ElevenLabs Launch Developer Program to Accelerate Voice AI Innovation in Japan This release arrives while many organizations still can\u2019t quite turn AI chatbot investments into outcomes you can measure in customer service. With this one platform Mobilus is […]<\/p>\n","protected":false},"author":7,"featured_media":37259,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,1838,206,85],"tags":[14342,465,428,4099,770],"ppma_author":[572],"class_list":["post-37215","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-apac","category-japan","category-news","category-quick-reads","category-regional","category-tech","tag-ai-chat-agent","tag-contact-center","tag-customer-experience","tag-generation-ai","tag-mobilus"],"yoast_head":"\nMobilus 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