{"id":36525,"date":"2026-07-21T12:24:49","date_gmt":"2026-07-21T12:24:49","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=36525"},"modified":"2026-07-21T12:24:49","modified_gmt":"2026-07-21T12:24:49","slug":"resona-bank-adopts-ai-for-workforce-development","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/","title":{"rendered":"\u308a\u305d\u306a\u9280\u884c\u3001\u4eba\u6750\u80b2\u6210\u306bAI\u3092\u5c0e\u5165"},"content":{"rendered":"

\u308a\u305d\u306a\u9280\u884c<\/a> \u63a1\u629e\u3057\u307e\u3057\u305f \u30a8\u30af\u30b5\u30a6\u30a3\u30b6\u30fc\u30ba<\/a> AI\u3092\u6d3b\u7528\u3057\u305f\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cExaBase Role-Playing\u300d\u306f\u3001\u793e\u54e1\u7814\u4fee\u3092\u3042\u308b\u7a0b\u5ea6\u5f37\u5316\u3057\u3001\u7d44\u7e54\u5168\u4f53\u3067\u55b6\u696d\u30b9\u30ad\u30eb\u3092\u5747\u4e00\u5316\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u5f53\u521d\u30012026\u5e744\u6708\u306b586\u540d\u306e\u65b0\u5165\u793e\u54e1\u3092\u5bfe\u8c61\u306b\u5c0e\u5165\u3055\u308c\u307e\u3057\u305f\u3002 \u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001AI\u30a2\u30d0\u30bf\u30fc\u304c\u4e2d\u5fc3\u7684\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u304a\u308a\u3001\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3092\u518d\u73fe\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u3088\u308a\u7684\u78ba\u3067\u5ba2\u89b3\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u5f93\u696d\u54e1\u306f\u3001\u5e38\u306b\u6307\u5c0e\u8005\u304c\u305d\u3070\u306b\u3044\u306a\u304f\u3066\u3082\u7e70\u308a\u8fd4\u3057\u7df4\u7fd2\u3092\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u5f90\u3005\u306b\u81ea\u4fe1\u3092\u3064\u3051\u3001\u304b\u306a\u308a\u65e9\u304f\u4e0a\u9054\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n

\u305d\u306e\u5f8c\u3001\u540c\u9280\u884c\u306f\u305d\u308c\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4e0d\u52d5\u7523\u90e8\u9580\u306b\u3082\u62e1\u5927\u3057\u307e\u3057\u305f\u3002\u305d\u3053\u3067\u306f\u3001\u652f\u5e97\u30b9\u30bf\u30c3\u30d5\u306e\u5b9f\u52d9\u7684\u306a\u55b6\u696d\u30b7\u30fc\u30f3\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u5358\u306a\u308b\u7406\u8ad6\u4e0a\u306e\u8a71\u3068\u3044\u3063\u305f\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u5168\u4f53\u3068\u3057\u3066\u3001\u3053\u306e\u6c7a\u5b9a\u306f\u3001\u91d1\u878d\u6a5f\u95a2\u304cAI\u3092\u6d3b\u7528\u3057\u3066\u4eba\u6750\u80b2\u6210\u306e\u8fd1\u4ee3\u5316\u3092\u56f3\u308a\u3001\u5b66\u7fd2\u306e\u4e00\u8cab\u6027\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u5bfe\u5fdc\u696d\u52d9\u306b\u5c31\u304f\u5f93\u696d\u54e1\u306e\u6e96\u5099\u671f\u9593\u3092\u77ed\u7e2e\u3059\u308b\u3068\u3044\u3046\u3001\u3088\u308a\u5e83\u7bc4\u306a\u65b9\u5411\u6027\u306b\u5408\u81f4\u3059\u308b\u3082\u306e\u3067\u3059\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a Findy\u3068Proderia\u304c\u4f01\u696d\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3057\u307e\u3059<\/a><\/h4>","protected":false},"excerpt":{"rendered":"

Resona Bank has adopted ExaWizards AI powered role-playing platform, ExaBase Role-Playing, to kinda shore up employee training and, you know, make sales skills more uniform across the organization. At first, the rollout was for 586 new hires in April 2026. On that platform, the whole thing leans on AI avatars, which are used to mimic customer conversations and also deliver steadier, objective feedback regarding performance. Employees can keep practicing over and over without needing an instructor around all the time, so they gradually build confidence and improve, quite a bit, quicker. Later on, the bank didn\u2019t stop there, it extended the platform to its real estate division. There it supports […]<\/p>\n","protected":false},"author":7,"featured_media":36566,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,91,211,237,217,1838,206],"tags":[1217,2483,1758,1795,2172],"ppma_author":[572],"class_list":["post-36525","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-hr-tech","category-japan","category-news","category-professional-development","category-quick-reads","category-regional","tag-ai-powered","tag-application-security","tag-exawizards","tag-professional-development","tag-resona-bank"],"yoast_head":"\nResona Bank Boosts AI Employee Training<\/title>\n<meta name=\"description\" content=\"Resona Bank expanded its AI training program to provide role-playing scenarios that boost sales readiness and customer service skills.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resona Bank Boosts AI Employee Training\" \/>\n<meta property=\"og:description\" content=\"Resona Bank expanded its AI training program to provide role-playing scenarios that boost sales readiness and customer service skills.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-21T12:24:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/07\/Resona-Bank-introduces-AI-powered-interactive-role-playing-service.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"ITBT StaffWriter\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ITBT StaffWriter\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Resona Bank Boosts AI Employee Training","description":"Resona Bank expanded its AI training program to provide role-playing scenarios that boost sales readiness and customer service skills.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/","og_locale":"ja_JP","og_type":"article","og_title":"Resona Bank Boosts AI Employee Training","og_description":"Resona Bank expanded its AI training program to provide role-playing scenarios that boost sales readiness and customer service skills.","og_url":"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/","og_site_name":"itbusinesstoday","article_published_time":"2026-07-21T12:24:49+00:00","og_image":[{"width":1201,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/07\/Resona-Bank-introduces-AI-powered-interactive-role-playing-service.webp","type":"image\/webp"}],"author":"ITBT StaffWriter","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"ITBT StaffWriter","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"1\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/"},"author":{"name":"ITBT StaffWriter","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/94fb575e469aff25a4b938814d050f15"},"headline":"Resona Bank Adopts AI for Workforce Development","datePublished":"2026-07-21T12:24:49+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/"},"wordCount":175,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/07\/Resona-Bank-introduces-AI-powered-interactive-role-playing-service.webp","keywords":["\u200b\u200bAI-powered","application security","ExaWizards","Professional development","Resona Bank"],"articleSection":["APAC","HR Tech","Japan","News","Professional Development","Quick Reads","Regional"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/","url":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/","name":"Resona Bank Boosts AI Employee Training","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/07\/Resona-Bank-introduces-AI-powered-interactive-role-playing-service.webp","datePublished":"2026-07-21T12:24:49+00:00","description":"Resona Bank expanded its AI training program to provide role-playing scenarios that boost sales readiness and customer service skills.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/07\/Resona-Bank-introduces-AI-powered-interactive-role-playing-service.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/07\/Resona-Bank-introduces-AI-powered-interactive-role-playing-service.webp","width":1201,"height":800,"caption":"Resona Bank"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/hr-tech\/professional-development\/resona-bank-adopts-ai-for-workforce-development\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"Resona Bank Adopts AI for Workforce Development"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/94fb575e469aff25a4b938814d050f15","name":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png90b3cb23d1d9c08733d969d29ea2d30d","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","caption":"ITBT StaffWriter"},"description":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc\u306f\u3001IT Business Today\u306e\u793e\u5185\u5bc4\u7a3f\u8005\u3067\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30cb\u30e5\u30fc\u30b9\u3068QuickBytes\u306e\u914d\u4fe1\u3092\u62c5\u5f53\u3057\u3066\u3044\u307e\u3059\u3002IT\u3001\u30cf\u30a4\u30c6\u30af\u3001\u4f01\u696d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u65b0\u52d5\u5411\u3092\u30ab\u30d0\u30fc\u3057\u3001\u7c21\u6f54\u3067\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u3042\u308b\u6700\u65b0\u60c5\u5831\u3092\u8aad\u8005\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002","sameAs":["https:\/\/itbusinesstoday.com\/"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/itbt-staffwriter\/"}]}},"authors":[{"term_id":572,"user_id":7,"is_guest":0,"slug":"itbt-staffwriter","display_name":"ITBT StaffWriter","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png"},"0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/36525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=36525"}],"version-history":[{"count":3,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/36525\/revisions"}],"predecessor-version":[{"id":36532,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/36525\/revisions\/36532"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/36566"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=36525"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=36525"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=36525"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=36525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}